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Fading on one side of the paper - Dell 1815dn laser MFP

After replacing a toner cartridge, the right 1/3 of every page gradually fades to nothing, left to right. The left side is flawless. This happens for any printing or copying. I have blown out the cartridge area with air. After multiple cleaning attempts, sometimes there is improvement...other times it gets worse. From everything I've read so far, it may just be some toner that has collected on the laser glass. Dell's support site shows an illustration of the glass as suppsedly being on the top of the cartridge area, but I think this illustration is for a previous model and I see no such glass in my 1815dn. Any ideas on what to disassemble or where to look on this one?

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The Printhead IS located above the toner cartridge on this model. There is a small opening that allows the laser light to shine through the case to the imaging unit on the toner, but you can not access the the laser without disassembling the printer.

Even though this is a new toner cartridge, it may be defective, even more likely if it is a non-Dell or remanufactured toner. Try reinstalling the old toner cartridge. Even if it prints light because it is low, if it is uniform across the page then the new toner is defective. Return or exchange it with the manufacture.

Posted on Sep 28, 2008

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The dell (1600n and 1815n /1815dn) printer drivers has a toner saver mode, which can contribute to light print.

To turn Toner Save Mode off, (Windows XP) perform the following steps:
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  2. Right-click Dell Laser MFP 1600n, 1815dn, and left-click Printing Preferences.
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  3. Click the Advanced button.
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