First time setup...
installed/started software and when connected to usb port of my mac, it keeps asking for me to connect the remote to usb port, even though it already is. Cannot move past this step and start. Tried installing software onto another mac; also tried using another usb cable. Same result. When remote is connected via usb, the remote seems to recognize it, but software keeps insisting I connect.
I had the exact same problem - the remote recognized the USB connection but my computer (MacBook with Leopard) / Logitech software did not. I took the advice of bfuzcsvxvgk and it worked like a charm. I wasn't sure what the "Home" folder that he or she referred was, so instead I entered "Logitech" into the Spotlight finder and the Logitech folder came up. There was only one file (usblancognac.cmd) in the folder and I deleted it. After that I reopened the Harmony Remote software and it opened! THANK YOU THANK YOU THANK YOU! Hope this helps if you are having problems!
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HI. So there are a couple of things you will have to ensure for the connectivity to be successful.
1. You are not connected to the internet via a router 2. You are not on a wireless network 3. Any firewalls on your computer are disabled 4. Your USB cable and port are good, and the remote is not connected to a USB hub but right into the compter.
Now, please do the following:
1. Uninstall the software 2. Download it again at http://logitech.com/myharmony 3. Install 4. In your computer's add/remove programs, uninstall the Logitech Desktop Messenger 5. Take out the battery, press and hold the "OFF" button, and re-insert it. The remote will display "Safe Mode" 6. Connect your remote and log in to your account 7. Click "Downloads" at the top and select "Firmware". The firmware on the remote will update. 8. Click "Replace Remote" to conduct a connectivity check. 9. Update the remote. That should get the remote working. :)
Your remote needs to be configured to control your devices and setup your activities. To do this, all you need is the remote's application setup software which is downloaded from the Logitech support site. Once you download and install the software, it basically starts an 'interview' process and asks you the types, makes and models for the devices you have. In many instances, the default settings and configurations that are created work out just fine. Once the configuration has been completed, you connect the remote to your computer via the USB cable and the software updates your remote. The only thing you need to do before you begin working with the software is to inventory and jot down the devices you have and how they are hooked up to each other. Then it is a simple matter to walk through the software configuration and plug it all in. Here is the link to the software download site: http://www.logitech.com/index.cfm/support_downloads/downloads/&cl=us,en
Hope this answered your question. Good luck!
A communication problem can be caused by a variety of issues, both hardware and software related, so this can be difficult to debug. First, make sure that you have the latest software installed and that the installation is successful. Next, make sure that the USB cable and the USB port on your computer are good. Try to upload some pictures from a digital camera, etc. They generally use the same kind of cable. If the software is ok and the USB cable/port is ok, it's time to turn off any virus software, firewalls, etc. Now you should try to connect. If the software still does not detect the remote, you can try putting the remote into 'safe mode' and then try establishing a connection to upgrade the remote's firmware. Here's how you do that:
Launch the Logitech Remote software on your computer and click on "Downloads" (on the top menu bar). Then, take the battery out of your remote and at the same time you connect the USB cable to your remote (it should be already connected on the computer end) press and hold down the Off button at the top of the remote. This will put the remote in "safe mode". Continue to hold down the Off button until you see the message "safe mode requested" on the remote's screen and the screen starts blinking. Release the Off button. Now, go back to your computer and click on "Firmware". If the software is able to communicate with the remote, an update to the remote's firmware should be executed. If this step is successful, you will be prompted to update your remote with your personal configuration (your device and activity profile). I hope this works out for you!
I had the same problem today on PC with the Harmony 1000. I noticed on the USB cable that mine came with it had a warning red icon (!). 1. install software then 2. plug in USB...
I didn't see this and I installed my software whilst the device was in the charging cradle with the USB cable plugged into my PC.
Before the software was installed I noticed the USB icon next to the Help on the remote screen, this dissappeared when the software finished installing the software and drivers.
I removed the remote from the cradle, pulled the battery out, unplugged the USB from the remote and computer, restarted my PC, powered on the remote, started the software on the PC and then plugged the USB into the remote and then the PC.. it was then recognized.
I got my bose remote to work when I did a system update on the remote. Turn the TV on. Select the TV video input that connects the system. On the control console, press and hold setup until the system information screen displays. line 5 will display the currently installed console software version. on the remote press any button. Line 10 will display the currently installed remote software version. Do a bose system update. On the control console press setup. on the remote control, press the down arrow until update is highlighted and press ok. make sure yes is highlighed and press ok. on the control console plug a clean usb drive into the usb port.when prompted, remove the usb drive and connect it to a computer. open the drive and double click on the download_launcher file, which should bring you to an update page on bose.com. Once complete, put it back in the control console. When the update is complete remove the usb.
I had the same issue. If you are using Vista it won't work at all. You can still setup your remote with the program but just unable to update it. Logitech is blaming your internet connection method to take heat of their failure of a program.