Question about Logitech Harmony One Advanced Universal Remote with Color Touch Screen

1 Answer

Can't connect to usb port

First time setup... installed/started software and when connected to usb port of my mac, it keeps asking for me to connect the remote to usb port, even though it already is.  Cannot move past this step and start.  Tried installing software onto another mac; also tried using another usb cable.  Same result.  When remote is connected via usb, the remote seems to recognize it, but software keeps insisting I connect.
Please help

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  • 3 more comments 
  • royroyroyroy Nov 21, 2008

    Exactly as described. Harmony One Mac OS 10.4.1

  • hermosa1 Nov 27, 2008

    I have same problem. Intel MacBook Pro with OSX 10.5.5

  • bfuzcsvxvgk Dec 11, 2008

    I have the same problem and found this:http://forums.logitech.com/logitech/boar...

    ...with the post below. Will try this when i get home tonight. Let me know please if it works.

    Re: Harmony One: Not recognized by USB

    So I may have found a solution for a Mac workflow.

    I also had the same issue with the pop asking for the USB connection.

    Inoticed in my ~/Home folder (along with Desktop, Documents, Movies,Music, etc) the install create a new folder called 'logitech'. For onethis folder should not be here, it should be in the library/prefs orsomewhere similar. So I DELETED THE FOLDER. If I remember correctlythere was just a preference file in there.

    Then I started up theHarmony Software again, this time I got the splash screen and lo andbehold, it worked. It recognizes my remote and all is well in the world.

    This worked on both by Mac Pro and my old G4 PowerBook running Leopard.

    Goodluck... and a quick message to Logitech, get your install cleaned up.It's a bit ridiculous to have this much hassle with such an expensiveremote.

  • Anonymous Feb 02, 2009

    keeps asking to plug remote into usb.

  • Anonymous Feb 17, 2009

    Same problem.  On macintosh, after software is loaded and remote is connected to USB cable and computer, I continue to get a message to connect the remote to USB.  Cannot go any further - keeps asking the same thing.

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Hi all! I had the exact same problem - the remote recognized the USB connection but my computer (MacBook with Leopard) / Logitech software did not.  I took the advice of  bfuzcsvxvgk  and it worked like a charm.  I wasn't sure what the "Home" folder that he or she referred was, so instead I entered "Logitech" into the Spotlight finder and the Logitech folder came up.  There was only one file (usblancognac.cmd) in the folder and I deleted it. After that I reopened the Harmony Remote software and it opened! THANK YOU THANK YOU THANK YOU!  Hope this helps if you are having problems!

Posted on Jan 16, 2009

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1 Answer

Harmony One USB Connection Problem on Vista PC


HI. So there are a couple of things you will have to ensure for the connectivity to be successful.


1. You are not connected to the internet via a router

2. You are not on a wireless network

3. Any firewalls on your computer are disabled

4. Your USB cable and port are good, and the remote is not connected to a USB hub but right into the compter.


Now, please do the following:


1. Uninstall the software

2. Download it again at http://logitech.com/myharmony
3. Install
4. In your computer's add/remove programs, uninstall the Logitech Desktop Messenger

5. Take out the battery, press and hold the "OFF" button, and re-insert it. The remote will display "Safe Mode"

6. Connect your remote and log in to your account

7. Click "Downloads" at the top and select "Firmware". The firmware on the remote will update.

8. Click "Replace Remote" to conduct a connectivity check.

9. Update the remote.



That should get the remote working. :)

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Your remote needs to be configured to control your devices and setup your activities. To do this, all you need is the remote's application setup software which is downloaded from the Logitech support site. Once you download and install the software, it basically starts an 'interview' process and asks you the types, makes and models for the devices you have. In many instances, the default settings and configurations that are created work out just fine. Once the configuration has been completed, you connect the remote to your computer via the USB cable and the software updates your remote. The only thing you need to do before you begin working with the software is to inventory and jot down the devices you have and how they are hooked up to each other. Then it is a simple matter to walk through the software configuration and plug it all in. Here is the link to the software download site:
http://www.logitech.com/index.cfm/support_downloads/downloads/&cl=us,en
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Try a different cable, any standard mini usb cable will work. When it asks to press a button on the remote unplug the remote and plug it back in and it should pick it up right away.

I have had similar quirks with harmony remotes be never had one I couldn't connect too.

Failing that harmony has an excellent tech support service, it could be a remote problem.

Cheers

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I realize this is a stupid response but I dealt harmony for a few years and most of the time removing the battery, waiting overnight and putting it back it fixed things.

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