- Determine whether the game disc is from the same region as the region where you purchased the Xbox console. To determine the region, view the back of the game package. Look for one of the following codes:
- NTSC: North America and South America (United States, Canada, Mexico, Chile, and Brazil)
- NTSC-J: Asia (Hong Kong, Japan, Korea, Singapore, and Taiwan)
- PAL: Europe, South Africa, India, Australia, and New Zealand
- If this symptom occurs with only one or two discs, search the Microsoft Knowledge Base (http://support.microsoft.com/search/?adv=1 (http://support.microsoft.com/search/?adv=1) ) for the specific game title or titles. If you find a known problem, follow the instructions in that article.
- If the game disc worked in the past, the disc might now be dirty or damaged. Clean or replace the disc to see if this resolves the problem.
- If this behavior occurs with only one or two discs and no known problem exists, return the disc or discs to the retail store where you made the purchase.
- Turn off and unplug your console, remove the Xbox Hard Disk Drive (HDD) and any attached memory units (MUs), and then reconnect your console. Try the disc again. If this procedure seems to resolve the problem, turn off and disconnect your console, reattach the HDD and any MUs, and then delete any saved games for the game with which you had problems..
Note If you can do this, move the saved games to a different memory unit.
- If you have this problem only with original Xbox games (games that are designed for original Xbox, not Xbox 360), the original Xbox backward compatibility update may be missing from the HDD. To resolve this problem, download and burn a copy of the backward compatibility update to a disc, and then install the update to your console