Question about HP Officejet 6310 All-In-One InkJet Printer

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Hp printer keeps uninstalling/os is vista

keep having to reinstal the printer everyday and im about to throw it out the window...please help

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  • hwleah Sep 27, 2008

    im sorry i wrote more information about my problem but for some reason it only sent that one sentence. Anyway, i have tried downloading that update but it tells me that there is nothing on my computer that the patch will work for, so i can't download it. my os is vista so i can't use the cd that the printer came with so i downloaded it from the website that you provided for me.  im guessing there must be something missing if its not picking the patch download up.  it is in my control panel/printers (sometimes) so i don't know how to get the whole download, i don't think im doing anything wrong i have the printer turned off when i download it, i don't know anymore ideas?

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I know exactly how you feel. You're probably reached a solution by now. I had the same problem with my new HP and was going bonkers. I finally solved it by not turning the printer off. HP was not very helpful to me, and said the problem was caused by Vista. Now, I have a new problem (feeding paper) and will probably just buy another printer (NOT HP!)

Posted on Apr 24, 2009

Lalala

Posted on Oct 12, 2008

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If the printer is connected by a network then install the "Critical Update to Prevent Printer Uninstall" from HP's website here.

Regards,
Bob Headrick, MS MVP Printing/Imaging

Posted on Sep 25, 2008

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Please vote....

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