Question about HP Officejet 4315 All-in-One Printer

1 Answer

HP Officejet 4300 software installation problem

I keep getting this software cannot be installed using the run as command error. I had a virus removed from my computer so the computer is back to its original state when I first got it. Can anyone help me solve this problem?

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 234 Answers

Try a complete uninstall:

Make sure the USB cable is unplugged from the computer.
[If it is a WinVista Operating System Then in Go to Start> Control Panel> Programs and features delete all the entries you see for HP.( If it promts a restart do not restart now)
Rest all steps wil be same as winXP]
If it is a WindowsXP Operating System then:
Go to Start> Control panel> Add or Remove programs. and delete all the entries you see for HP.( If it promts a restart do not restart now)
Then open my computer> C:drive> Program files> and delete the HP Folder only (not Hewlett Packard)
Then Open C:drive> Program files> Common Files and then delete HP and Hewlett Packard folder.
Then Go to C:Drive> Windows> Temp and empty the temp folder as much as you can.
Then go to Recycle bin and empty recycle bin.
Then Insert the All-In-One CD and cancel the installation process.
Open the content of the CD> and open Util folder> Then CCC> Then click on Uninstall_L4 and follow the on screen process.
After all restart the computer.
And if possible download the software from HP website:

For winXP:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-40521-1&lc=en&dlc=en&cc=us&lang=en&os=228&product=1138342

And then click on dowload only and follow the onscreen instructions

For WinVista:

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-47767-1&lc=en&dlc=en&cc=us&lang=en&os=2093&product=1138342

And then click on dowload only and follow the onscreen instructions

Good Luck

Posted on Oct 06, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Windows xp will not install my hp officejet 7310 all-in-one printer after i uninstallit? i keep getting a 1603 error or can't remove the old webreg?



If problems arise while installing or uninstalling the software, download this removal utility to uninstall the HP All-in-One software before attempting software reinstallation. IMPORTANT NOTE:
This utility removes only version 4.2.0 of the driver.
Running the removal utility may remove the drivers and software for other HP printing, scanning or digital imaging products.
This utility works in stages. The first time the utility is used, it runs at level one. The next time the utility is used, it runs at level two. There are four levels. The effects of each level are shown in the table below.
Uninstaller level Description 1 Removes the Windows device discovery (Plug and Play) entries from the Windows registry. After running level 1, connect the USB cable to the all-in-one and let Windows try to discover the device again. 2 Performs Level 1 and removes the software drivers. After running level 2, run the all-in-one installer and use the "Add a new device" option to attempt to reinstall the all-in-one again. 3 Performs Levels 1 and 2 and removes the HP Photo and Imaging software. You must completely reinstall the all-in-one software after running level 3. 4 Performs Levels 1, 2 and 3, and removes HP Software Update. You must completely reinstall the all-in-one software after running level 4. Installation instructions:
  1. Click the Download now button.
  2. When prompted, choose Open or Run to start the download and run the installer.
  3. Follow the onscreen instructions.
Details and specifications File name: s.gif gr_uninst.exe [1/1, 866.52k] Released: s.gif 2005-01-11 Version: s.gif 4.2.1 Compatibility: s.gif Microsoft Windows XP, Microsoft Windows 2000

Dec 20, 2010 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

I installed recently HP officejet Pro L7480, but hP solution center failed to detect any device and closed. the officejet also failed to scan - error message: No scan option


Hi There, This is a known issue with this device. Please follow the below steps to fix this issue : Try to do a complete uninstall

*first step*

-run installation media (CD / Download) software

-select uninstall and on the process, select uninstall all hp softwares associated the with the device

-after uninstall , select restart later to reboot the computer later

-go to start > control panel > add/remove programs (XP) programs (Vista)

-uninstall any existing HP softwares (note: for hp computers, skip this process)

-restart later


*2nd step*

-open contents of the installation media

-if you're using the installation CD. go to my computer, select the drive which has your cd in (eg. E:/ , D:/ ) right click on the icon and select open / explore.

-if you're using a downloaded software, click on start and click on run (XP) startsearch (vista), on that box, type in the command ( %temp% ) and press enter. it will open up temporary files folder.

-locate the file that starts with 7z (eg. 7z001cs1) and open it and now you are in the contents of the installer

-on the contents of the installer, locate UTIL folder and open it then locate CCC and open it as well

(note: check your operating system if it is running on a 32-bit or 64-bit . you can check it going to start>control panel>system)

-on CCC folder , locate uninstall L1 (for 32-bit) uninstall L1 64 (for 64 bit) and run it. (note: there will be a command prompt box that will launch, press enter to continue) restart later

-on CCC folder , locate uninstall L2 (for 32-bit) uninstall L2 64 (for 64 bit) and run it. (note: there will be a command prompt box that will launch, press enter to continue) restart later

on CCC folder , locate uninstall L3 (for 32-bit) uninstall L3 64 (for 64 bit) and run it. (note: there will be a command prompt box that will launch, press enter to continue) restart later (repeat uninstall L3 steps for 3 times)

**********important**********

(do not run uninstall L4)

********************************


contiunued in the next post ..............................

Nov 14, 2010 | HP Officejet Pro L7580 All-In-One InkJet...

1 Answer

SOFTWARE CANNOT BE INSTALLED USING THE RUN AS COMMAND I have brought a new Compaq laptop & I'm now trying to install my HP psc 1315 all-in-one printer/scanner/copier. I'm loading the Windows CD &...


try restarting the system, after a few seconds BEFORE windows load press F8 continuously until a selection screen appears, select safe mode, wait for it to load, select ADMINISTRATOR ACCOUNT not your name or your account log in, install printer driver, restart. Your driver is installed.

Jul 02, 2010 | HP PSC 1315 All-In-One InkJet Printer

1 Answer

Officejet 4300 series printer would not stop printing. would print page after page. Does not respond to uninstall command. When I try to reinstall I get win 1% error. Log file 09543879.zip error sit....


hi there...open the printer panel and then clean the printing rod properly (rod on which the cartridge runs). check doing this first....if it does not work then you will have get it serviced from the repair centre of HP.
thanks

Jan 02, 2009 | HP Printers & Copiers

2 Answers

Hp officejet J4580 will not print


First do not plug the Printer USB cable

Start Installation and then when Setup asks to connect the USB cable Plugin to your system.
Make sure the Printer is connected and Powered ON during the initial setup.

i think this shall resolve ur problem

Follow these steps to remove any installed or partly installed software, and then reinstall the software for the product. Step one: Uninstall the software
  1. Disconnect the USB cable from the computer.
  2. Click Start , and then click Control Panel .
  3. Click Add or Remove Programs .
  4. Remove all items that are related to HP software. To do this, use the following steps:
    1. Make sure that the option Change or Remove Programs is selected.
    2. Click the HP software to uninstall, and then click Remove .
  5. Restart the computer
In case you have McAfee anti Virus software install please make sure that it is not blocking the HP setup EXE files.

Dec 30, 2008 | HP OfficeJet J4580 All-In-One Laser...

3 Answers

I need to install hp 4300 printer and dont have cd


i need to install hp 4300 all in one.help how to install. i have no cd

Dec 24, 2008 | HP Officejet 4355 All-In-One InkJet...

1 Answer

Error 2738 when attempting to install HP F4180 printer software


Hi Stargateforg,
Try the solution from HP.
Solution one: Restart the computer
  1. Turn off the product.
  2. Restart the computer.
  3. Turn on the product.
  4. Use the HP software CD or the downloaded software file to install the HP Software.
Solution two: Register VBSCRIPT.DLL
  1. Search for the VBSCRIPT.DLL file on the computer. It is usually located in the C:\Windows\System32 folder.
  2. Click the Start icon (c01319360.gif ) , click All Programs , and then click Accessories .
  3. Right-click Command Prompt , then click Run as Administrator .
  4. In the command prompt, type CD C:\WINDOWS\SYSTEM32 . If the VBSCRIPT.DLL file is located in a different folder, use the appropriate folder location.
  5. Press the Enter key.
  6. Click Continue in the window that appears on the computer.
  7. Type REGSVR32 VBSCRIPT.DLL in the command prompt and press Enter . A message appears on the computer indicating that VBSCRIPT has been installed successfully.
  8. Use the HP software CD or the downloaded software file to install the HP Software.
Solution three: Download and install the latest version of the software
  1. Click here to go to the software download page on the HP Web site.
  2. Type the product model name in the text box and click the gray arrow button.
  3. Select the appropriate product model from the list that appears on the computer, then select the appropriate operating system from the list that appears on the computer.
  4. Under the Drivers section, click Full Feature Software and Drivers .
  5. Follow the on-screen instructions to download and install the HP software.
Solution four: Custom Install Use Custom Install to install the basic print drivers only.
  1. Use the HP software CD or the downloaded software file to start installing the HP Software.
  2. When prompted, click Custom Install .
  3. Clear all the entries in the list of software to install except Photosmart Officejet and Deskjet Drivers and Imaging Device Functions . Click Next to continue.
  4. Follow the on-screen instructions to install the basic print drivers.

Dec 22, 2008 | HP Printers & Copiers

1 Answer

When attempting to install HP Officejet 5600 All in One printer, I was notified that a "Fatal Error" occurred during installation process prior to connecting to USB port on computer


Sometimes when installing new software, if you get fatal errors, that could be a sign of virus activity on your computer. I would download one of the many free antivirus programs and scan my computer either that or download the Trinity Rescue Kit CD and boot from it and run (I believe) option #6 "Virus Scan non interactive" That will scan your computer for viruses while the operating system isn't running.

Nov 07, 2008 | Printers & Copiers

1 Answer

HP software will not install


this error tell us that you are not logged in with full admin rights on your computer to install software and driver package, and it also sounds like you are trying to start software install using the "run command"

There is nothing wrong with printer but you do seem to be having trouble loading the required software and driver package on your p.c.

Are you also using new Vista software/driver package for your HP OJ 4215 cause the one that came with it maybe XP.

Go to HP and download correct package, AND log on as administrator with FULL priveledges, your username (normal login) may not, from the looks of this.

link to hp software download for HP OJ 4215
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&cc=us&dlc=en&product=351106&lang=en&

"it obviously needs a fix--tell me what it is"

Nov 05, 2007 | HP OfficeJet 4215 All-In-One InkJet...

Not finding what you are looking for?
Printers & Copiers Logo

299 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96417 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...