Question about Brother MFC-9420CN All-In-One Laser Printer

1 Answer

Brother MFC 9420cn "unable to print see troubleshooting...users guide"

I've look at the user guide and nothing in there helps. I looked at your web site for comments too.

As soon as I power up the printer, I get the message "unable to print" "see troubleshooting and routine maintenance chapter in user's guide."

THere have been times in the past after power up that the printer would print one time and then the above message comes up. Of course when the message comes up, the printer will not print.

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  • 3 more comments 
  • astropup98 Sep 27, 2008

    I have the same exact probem. I've gone through the user's guide to troubleshoot this and to clean everything as the manual suggests, but still the same problem. Don't know how to resolve this problem.

  • andersonjunk Oct 30, 2008

    I am having the same exact problem. The FAQ on Brother's web site says to contact a service center. I was hoping to find someone on line that knows what causes this and has a resolution

  • Anonymous Nov 02, 2008

    "unable to print see troubleshooting...users guide" problem, and notify you when a new solution is offered.

  • sandra494 Nov 02, 2008

    unable to print see troubleshooting...users guide

  • AA-Man Nov 13, 2008

    Same problem, my machine has 1728 pages on the counter. It has been in storage but worked fine for past 3 months. I phoned Brother Service dept and they said it was a error #25 and would need a tech. I called them and they told me they only worked on buisness machines and my best bet was to buy another printer. Lot's of help there! Practically new machine and serching for help. Thanks

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  • Expert
  • 78 Answers

Ctstore,

Your unit requires replacement of its maintenance kit. You will not be able to do this by yourself unless your are a technician, which I assume you are not. The cost for this repair will not be cheap, you are going to be up for over $500 and you need to do it through a brother warranty service centre.

Gremlin11

Posted on Dec 10, 2008

6 Suggested Answers

alphacheese
  • 68 Answers

SOURCE: brother mfc-21c....says, unable to clean..see

Try running a purge count through the maintenance menu. You can enter maintenance mode by pressing: Menu> * 2 8 6 4 Press 8 0 Scroll down to purge count value. You should get there after pressing the down key 24 times. Press 2 7 8 3 to reset the purge count. The printer will then restart. Then try printing again.

Posted on Jan 08, 2010

sardanadixit
  • 813 Answers

SOURCE: unable to print See Troubleshooting and routine maintenance chapt

Download the manuals from:
http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_5440CN_5840CN_EN_108.PDF
and
http://www.brother-usa.com/ModelDocuments/Consumer/Software%20Users%20Manual/SUM_DCP_110C_MFC_210C_3240C_3340CN_420CN_5440CN_5840CN_620CN_EN_1266.PDF

Please rate this solution in case you find it helpful, else leave a comment and I shall revert back with more suggestions.

Posted on Aug 11, 2009

Testimonial: "Thank you for the site info! i looked for a long time, wish i had asked and followed your advice the first thing as it went right to it."

Mix-it-up
  • 832 Answers

SOURCE: Unable to clean

you need a new waist ink absorber box and have to do a reset. The absorber box can be purgchased from a service partner (see brother homepage of your country). Same procedure:
http://www.fixya.com/support/t139675-need_reset_purge_counter_due_error_46

Posted on Mar 08, 2008

eliza_syafik
  • 1 Answer

SOURCE: Problem with my printer Brother MFC-240C "Print unable 4F"

clean unable 46,see troubleshooting and routine maintenance chapter in user guide.Plase help me to splve this problem.

Posted on Aug 12, 2009

pineworks
  • 4041 Answers

SOURCE: brother mfc-7420 - unable to print

OK Try
Solution:

  • Machine off
  • Switch on the machine while holding down the “menu”button until all the leds are flashing on/off. Now you are in “maintenance” mode.
  • Press 80
  • Press the “mono start” button several times until you see “purge: xxxx”
  • Press “2783” in order to reset the purge counter. You will see: “purge:0000”
  • Press the "stop" button.
  • Press “99” to exit the maintenance mode.


All the best

Posted on Jan 30, 2010

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

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