Question about Acer Aspire 9300 Notebook

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Built in cam drivers/hardware ID lost

After vista crash and had to be reinstalled now I have no orbicam ops and no where that i can find to down load the soft ware and yep no CDs came with the laptop every thing was already installed

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  • lagal1961 Dec 05, 2008

    acer aspire 7720-6155 can't find my built in cam

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Hallo,
this is the ,link to the drivers, you have to choose notebook, then you notebook type and then choose the driver from the third window.

http://www.acerpanam.com/flex/acerdrivers/bin/drivers.html

the only thing is that are 2 suppliers for the orbicam, bison, and logitec, adn there are 3 drivers and one application ifthe OrbiCam is from Bison; you have to download all drivers if you don't know exactly which is, and then install each one , if is not good the driver the computer will tell youthat you don't have that component on your computer, or the computer didn't find it, so give unninstall and go the the next driver to install.

Hope that this will solve your problem, have a nice day.

Posted on Sep 28, 2008

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Hi there,

You need to go to http://support.acer-euro.com/drivers/downloads.html choose your pc model and download all the drivers for your vista operating system. I suggest downloading, installing and rebooting one by one. You must unzip downloaded file and open the installation file to install. Once you have all your drivers installed, your pc hardware should function properly.

Posted on Sep 28, 2008

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If you uninstalled via device manager:-

Unplug Orbicam

Right Click My Computer >> Properties >> Hardware >> Device Manager

Plug in Orbicam

Click the top one in the list (Your Computer name)

Click Scan for hardware changes (small icon at top of device manager next to help button

Windows redetects any new hardware , hopefully it should find the camera , thenn you are prompted for device drivers :- Select automatically and see if it finds it

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Cant find my acer orbicam


Right Click on My computer and click Manage. Go to Device Manager. This page will show you which device drivers are installed. If you have any yellow icons next to them, you do not have the driver installed. Go to www.acer.co.uk click home users, then service and support. They will redirect you to the acer euro homepage for drivers and downloads. Input your computer type ie. Acer Aspire 9300. They will have all the driver downloads you need for your Vista OS. Download and install all the drivers that are related to the orbicam, and any other drivers you don't have installed in device manager. Once they're downloaded, you need to unzip the folder and look for the installation file.

This should get you back on track.

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you probably havent uninstalled it cos it's built in and on the next reboot it would have been found and the driver installed, but if you need the driver, go here and go down to vista and select Logitech Orbicam, or if you mean the camera will not come on when you click the opening software (as many 100's also have the same problem), try this its worked for most people.

Double click the cam opening software, then turn the camera (if you have a 225 Degree swivel one) to face the rear of the lid, then turn it back again, then keep clicking the software that is supposed to open it until it connects.

Sep 01, 2008 | Acer Aspire 5610-4648 Notebook

1 Answer

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install your drivers brunella then do a windows update ignor when pop comes up says cant do it with the continue button hit continue on the driver install and do windows update

windows vista doesnt like the older equipment for some reason it doesnt work well with some new hardware just to let you know vista is still in its infancy stage getting better as its source and updates go along

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Acer aspire 5610-2328 obricam drivers dont work vista causing problem???


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3 Answers

My orbicam


The symptoms
The symptoms arise when a user double clicks on Acer Orbicam (Desktop icon), and Vista displays the following message: “Acer Orbicam application has stopped working” and needs to be shut down.
First of all, your webcam is still working, the device does not have problems. You can check this quite easily by opening Messenger -> Tools -> Webcam Settings.
Another way is to check the folder:
C:\windows\BisonCam\
There you will find the application “LiveCam.exe”. Run this to check that the webcam device is working fine.
If you don’t have the “BisonCam” folder, this means that your webcam is a different model; I don’t yet have a complete list of all the devices and their relative folders but all notebooks and webcams have some folder so if you look hard enough you’ll find yours.
The problem
There appear to be two factors that can create this problem:
1] The Orbicam application needs the correct orbicam driver to work correctly;
Windows Vista has its own internal driver to install the device, naming it “Acer Orbicam” (great Windows!!) but in this way the application cannot find the correct driver, so Vista returns the error message.
2] If some pictures are present inside “My Pictures” folders, the Orbicam application will fail to start. It seems to be a Vista issue and still needs to be fully clarified.
The problem seems to have been caused by the Vista Upgrade software, which causes the OrbiCam application on certain models to malfunction. However, as explained above, the OrbiCam camera works fine, the software just can’t control it correctly after the upgrade.
Another issue that has added to the confusion here is that there are “more than ten” different types of OrbiCams installed on Acer notebooks. Again as mentioned above Windows Vista has its own internal driver to install the device, and simply calls it “Acer Orbicam” which makes distinguishing the correct driver from wrong one an almost impossible task. If you replace your driver with the wrong one, the application cannot find the correct driver and you get the now famous error message.
Lastly, the problem is restricted to Vista-ready notebooks and NOT native Vista notebooks. By that I mean the problem does not exist with the new Gemstone and TravelMate ProFile models as these were designed specifically to run under Vista.
I know this is no consolation to users with this problem but I just wanted to reassure readers that this issue is not endemic to all Acer notebooks.
Solutions
Currently only 2 notebooks have complete solutions available online. This is because - so far - they are the only “problems” Acer support technicians in Taiwan have been able to fully replicate, analyse and repair.
These “fixes” are not general solutions and ARE NOT OK FOR ALL NOTEBOOKS. This explains why some readers have been getting error messages with the new drivers/applications. The new drivers and applications can be found at the following addresses:
Aspire 9300 at the following link:
http://support.acer-euro.com/drivers/notebook/as_9300.html
Aspire 5570 at the following link:
http://support.acer-euro.com/drivers/notebook/as_5570.html
If your notebook is not one of the two above, read on:
For all notebooks with Acer Orbicam the repair procedure is the same:
1] identify the specific webcam device you have inside your notebook
2] get the hardware description (hardware id) of your notebook’s webcam
3] get the full serial number of your notebook (long alphanumeric code in the bottom side)
4] send this information to your local support centre who can then walk you through the procedure for your specific notebook.
All steps are important because only with the above information can Acer correctly identify the right driver and application for your notebook. Simply sending “Acer Orbicam” as the description, does not help because all the different webcams Acer installed are called “Acer Orbicam” (again, thanks Windows)…
So how do you identify the right one ?
How to get the webcam device information:
Go to “Control Panel”, switch to “Classic View” (the support team still find this way easier and better to work with than the default one) and double click on the “System” icon; to the right you will find Tasks list and below “Device Manager”, click on this.
Now you have the full list of devices of your notebook, look for “Imaging Devices” and double click on this. Here you will find the Acer Orbicam.
542506847_38185ec1b4_o.jpg Double click on “Acer Orbicam” and the Acer Orbicam Properties window appears. There are three tabs : General, Driver, Details
542397216_657b57f5d0_o.jpg Click on “Driver” tab, the important information listed here is:
“Driver Provider” and “Driver Version”
542506947_d280ed5924_o.jpg Copy this info onto a word / txt file or take a screenshot of this window. Just make sure you write down this information. Then click on “Details” tab
542506971_0b3e8f0f00_o.jpg Under “Property” you have a scrolling list, click on it and open the drop down menu.
542507017_6f244cf125_o.jpg On the drop down menu look for “Hardware Ids”. Click on this.
In the Value box, you should find something similar to:
USB\VID_5986&PID_0102&REV_0100&MI_00
USB\VID_5986&PID_0102&MI_00
542397338_1d8c1d1f3a_o.jpg As before, copy these two lines or make a “screenshot” of the window
At the end of all this you will have:
Your Notebook’s Serial Number
The OrbiCam Driver Provider
The OrbiCam Driver Version
The OrbiCam Hardware IDs

Send all of this information to Acer with your support request/telephone call. This should cut down the time it takes them to get you back up and running.

Good Luck, should get your cam going again/Please dont for get to Vote, Thank You.

Dec 15, 2007 | Acer Aspire 5610-4648 Notebook

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