I have a over the range microwave and I need the support bracket the holds the unit up. where can I get one. model number is goldstar MV161OWW is there anywhere where i can order? and it there a partnumber or a generic bracket? thanks
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There may be a General Electric model that is essentially the same with a different label. Other brands will work, although you will probably have to change the mounting bracket. They are not as likely to have problems with the magnetron's magnet losing field strength, as was the case with some Goldstar/GE wall-mount units from the 1990's.
A serial/model number would help... MV1526W? MV1604SBQ? I apologize for needing to ask, but am not that familiar with them. I would unplug the entire unit and let it rest for at least 30 seconds, and even try to push buttons while unplugged to dispel latent static electricity within the system. Then plug it in and see if you still have the problem.
I have found a website that may help, depending if they have uploaded your particular model.
look in the cabinet above the microwave, there should be 2 bolts which go through the bottom of the cabinet and screw into the microwave. remove these 2 bolts holding the unit steady then tilt the unit down and away from the wall.
I've checked my sources and it looks like your best bet is to call LGE (Lucky Goldstar Electronics) customer service at 1-800-243-0000 with your model number and ask about an installation instruction manual or owner's manual.
You may have to make them understand that you're wanting insatallation instructions and be sure to explian what you're trying to do.
They do list e-mail as email@example.com but I've found that e-mail gets ignored much more often than a phone call.
I appreciate your rating of this answer. Good luck.