There is a message (fastboot mode) on the screen and I can't shut the tablet off. what should I try?
Not familiar with fastboot mode but most will turn off when you close the cover. If you don't have a cover try covering the tablet with a piece of paper. After a few seconds check if it's turned off...shows screen saver. If it's still on try a reset. Hold the On button down until it responds...about 20 seconds. It will flash and then come back up.
If you cannot shut it off after that...Log into Amazon. com Just under the address bar you will see "Your account" Place cursor on that and click on "Manage content and devices" Next page should show column heading for content, devices and settings. Click devices and select your device. They have a lot of info and suggestions about your kindle.
If that does not help go back to Your account and click Your account from the list. On right side you will find kindle help home, click and next page on left has Contact Us. click that and fill in info and choice of response, email, phone etc. They will call back as soon as possible and the info has already been given to someone that can help with that problem.
Dec 23, 2015 |
Amazon Tablets & eReaders