Question about Hitachi 50V500 50 in. HD-Ready LCD Television

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Hitachi 60vx500 Light eingine

I need a light engine for a 600vx500 i bought it about 5 years ago

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Hi,
Optical Engine Assy for Hitachi 60VX500 is available at Part Store.

Posted on Sep 24, 2008

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6 Answers

Hitachi Class Action Lawsuit


I have a Hitachi 50V710 with a yellow-greenish spot in the center of the screen. It appeared there about a year ago. I have been putting off getting it repaired because money has been pretty tight. And they told me that my warranty has expired. They also said that it would cost over a thousand dollars to fix the problem. I purchased the 50" TV 09/09/04 for a total of $3336.88 what a rip-off. Now the whole screen has a green tint and the yellow-greenish circle in the center looks brighter. I wonder if it is even worth getting it fixed? What will go wrong with it next? Its a Lemon.
I really regret not buying the 52" sharp that was setting next the piece of **** that got suckered into buying. I know I learned one thing out of this,
" I WILL NEVER BUY HITACHI BRAND PRODUCTS AGAIN! "

Aug 13, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

2 Answers

Just tried calling the 1800 number


It's really sad that Hitachi has resorted to not taking care of it's customer's anymore regarding the obvious light engine DEFECT! Several of us on fixya dealt with Hitachi's customer relations department, got a new light engine and our set is like brand new. I personally sent out over 80 suggestions related to this problem. I have to believe that they've stopped due to the number of us that have had problems and the $$ it's cost them...too bad! Make a product that last like they use to! This is our second Hitachi TV and it will be our last. They did send a new light engine and it fixed our set which looks great...for now. Having said that, there are too many other, reputable companies to go with that will take care of the customer long after the sale.

We just bought a 42" Samsung for our master bedroom and we were sure to get the 4 year extended warranty. In the past, we would have never considered getting the extended warranty because things lasted. Not anymore!

I'm certainly not one of the "conspiracy theory" types but one would have to wonder. Over the past 10 years, my husband and I have bought 2 Hitachi sets that cost around $8000 total. Do they now have a "short shelf live" so to speak to keep us buying a new set every 3-4 years?? I have a friend that has a 25" Sanyo that she bought at Kmart 10 years ago and it's still going strong. Makes you wonder...hummmm!

May 01, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

1 Answer

Hitachi won't replace


I had the same problem a red halo that eventually led to complete discoloration. I called Hitachi and they had their local rep come out and look, they said it would cost $400 to install $1500 new light engine. Then a couple of months ago, I read a post on this site (Varian - Feb. 14, 2008 - suggesting Hitachi Customer Relations at 800-654 7013 was providing the light engine without charge).

So, I called them again and was not able to persuade them to cover my Hitachi LCD projection (50V500). It appears Hitachi has a poor record with their Light Engine as well all of their new generation TV. They have since stopped selling the LCD projection, but they are into plasma and LCD TV and likewise do not seem to have a good track record - as I hear from other users.

I did the smart thing and switched over to a Sony XBR4 Bravia 52" LCD TV 1080p HD at a reduced price (Approximately $2800 from Amazon.com!). My Hitachi cost me about $ 3600 at a Circuit City Store. Therefore, no Hitachi products for me and not from Circuit City, since, Circuit City asked for $4000 for the same Sony TV, I bought from Amazon, which included delivery and installation. Circuit City would add another $80 for delivery.

HITACHI really sucks!!! Put these people out of business!

Apr 24, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

5 Answers

DIY light engine


You have a defective light engine and you do not have to be under warranty for Hitachi to replace this part. We just went through this and here's what you need to do. Call Hitachi's customer relations department at 800-654-7013 and tell them that you have a defective light engine. They will act like they've never heard of this problem but they have. They will give you the names of some certified dealers in your area to call. Once a tech comes out and confirms that it's the light engine, call Hitachi back and they will send a brand new light engine to the dealer and Hitachi will cover the cost of the part (cost $1500).

Here is the deal, if you're under warranty, Hitachi will cover the part and the install. If you're not under warranty, all you pay is the install. Our install cost $400. Others on this site have paid $200. Do not let anyone tell you that you have to pay for the light engine part...you do not. Hitachi has not recalled this part but they are replacing it for free. Also, deal only with Hitachi customer realations number that I listed. Good Luck

Apr 11, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

2 Answers

Big problem


They only have a 3 yr warranty on light engines.

Mar 15, 2008 | Hitachi 50V500 50 in. HD-Ready LCD...

5 Answers

I have a Hitachi 50v710


You have a defective light engine and here is what you need to do...we just went through this. You need to call Hitachi's customer relation department at 800-654-7013 and tell them the problems your having and that you think it's a defective light engine. They will initially act like they have no idea what you're talking about but will give you the names of some certified dealers in your area to call. Once you have a tech out from the dealer and they confirm the light engine problem (takes less than a minute) call Hitachis customer relation department back and tell them that a certified tech confirmed the problem. All of a sudden, Hitachi will say they are aware of the probelm...imagine that!

Hitachi will call the dealer and confirm this with them and they they will send the light engine directly to the dealer and Hitachi will cover the cost of the part (around $1500). All you will pay for is the install. Our install was $400...worth it to us since we paid $3600 for this TV 3+ years ago and it's been a great TV.

DO NOT let the dealer tell you that you will have to pay for the part. Hitachi knows about this problem all to well and they are replacing the part for free.. Again, you only pay the install. Please deal only with the customer relations department at the number I listed above. If you deal with their regular customer service people, they will have you chasing your tell. Hitachi customer relations will take care of you! Good Luck!

Dec 08, 2007 | Hitachi 50V500 50 in. HD-Ready LCD...

3 Answers

Pink splotches on Hitachi 50V500A


We had the same problem and just got our light engine replaced last week. Yes, Hitachi will ship the part and they will pay for the part but they will ask you to pay for the install (unless like Dev23 said, it's still under warranty). Hitachi shipped the part to the certified Hitachi dealer that they recommended. Cost to us was around $400. Worth it to us being that the TV cost $3600 when we bought it 3+ years ago and up until we had the light engine problem, the TV has been great. Since the light engine was replaced, TV looks brand new. You will read some post about this problem were people have had up to 3 light engines replaced. Back when Hitachi was made aware of this problem (about a year ago) they were sending out refurbished light engines and not new ones...obvious cost savings and cheap way out for Hitachi. The tech that came out and installed ours said that now Hitachi only sends out brand new light engines.

You should really only deal with Hitachis Customer Relations Department and not regular customer service. When you first call, they will act like they have no idea what you're talking about. After you have someone come out to look and tell you that YES, it's a light engine defect, they will ship the part to the dealer and then the tech will come out and rinstall it. The customer relations department # is 800-654-70103.

If you're willing to pay the install, they will cover the part. The part we were told cost $1500. Regardless of a warranty or not, this is a DEFECTIVE PART and I think Hitachi should pay for the entire tab none the less, we just wanted the TV fixed without a hassle! Good Luck:)

Nov 08, 2007 | Hitachi 50V500 50 in. HD-Ready LCD...

7 Answers

Pink Screen


There is a service bulletin for this problem - you need to reintialize the memory settings in the service menu - I have a pdf file showing how to do this.

Sep 09, 2007 | Hitachi 50V500 50 in. HD-Ready LCD...

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