I turn it on and it wont boot up, at all I get a blue error screen that is on maybe for a second then tries to reboot on its own. Nothing happens computer guy at work said I need a new hard drive is that possible?
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I came across this kind of situaiton on my HP laptop (win 7) and ended up with eliminating it with a boot program called BuitSuite and it helped entered my Windows and resolved the program. It seems that there is a system file missing which lead to error loading error when you boot. Hope it will also help in your case, best regards.
It sounds like you have automatically reboot on error turned on which is Windows defualt. (dumb idea Microsoft). When you get the black and white screen that gives you several options to start your computer, one will be to turn off automatic restart.
Your computer will boot and you will get an blue error screen. That error will help you determine what is broken.
An alternative is to try last known good configuration, but I've never had much luck with that option.
Blue Screen Of Death?
Need more info.
For anything other than a BSOD or error message:
Try unplugging from power, remove the battery, hold the power button 30 seconds. Then reinstall battery, plug in, and turn on.
If you are getting something like 'NTLDR not found' or 'Boot Sector not found', Hard disk blah blah blah etc. you might need a new hard drive or to repair errors on your existing one.
For BSOD, try starting in safe mode. If that fails, try using a bootable antivirus disk to remove any viruses or other junk and reboot.
Reply back with more info or results!
run MEMTEST, DOWNLOAD MEMTES, BURN IT ON BLANK CD OR DVD, RESTART YOUR LAPTOP WITH THIS CD IN, CHECK THE PROBLEM, MAKE SURE IT PASSES ALL THE STEPS, ALSO TRY TO INSTALL OS FROM ANOTHER CD...MAYBE THERE IS CORRUPTED FILE ON CD OR IT`S SCRATCHED OR SOMETHING, AFTER ALL THIS IF YOU STILL HAVE SAME ISSUE- 2 ND STEP IS REPLACING YOU HDD
When starting up, press the F8 key to catch the Boot Menu. Select the option to disable automatic restart on system failure. Boot and when it fails the Blue Screen will remain for you. Look near the top and see what file has been identified as the failure i.e. NV4_disp.dll. (Google the file name to see what program or hardware the failed file is associated with) Press and Hold the power button to shut down. Turn the computer back on and press the F8 key again to catch the Boot menu, and select Safe mode. If allowed into Safe Mode, try to go into Device Manager and either disable the failing device, or remove the associated program. If this doesn't work you can try to do a system restore to a date before this error started to appear. If you post back the file causing the blue screen, I can instruct you further.
Try to go into safe mode by pressing F8 as soon as you turn on the laptop.
If you get into safe mode then go into system restore and choose a date when the laptop was working properly. Let it rollback to that date and reboot the computer and let it go and see if it goes back into windows.
If you get a blue screen even when trying to go into windows then the operating system is corrupted and you'll need to do a factory restore on the laptop, meaning the hard drive would have to be wiped out and the operating system put back onto the hard drive.
Does it just sit at a blue screen? Is there only one user profile on this system? It could be a bad user profile in which case you can try logging on as administrator (if that isn't the user account issue). Try taking it into safe mode or last good known boot and see how far you get. If you recently installed something software or hardware then it could be related to the installation.