Question about Shark Navigator Bagless Upright Vacuum

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Brush won't spin on my shark navigator. - Shark Navigator Bagless Upright Vacuum

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  • THOMAS SKILLMAN
    THOMAS SKILLMAN Oct 04, 2014

    SEPARATE THE BRUSH UNIT FROM UNDER THE MAIN BODY AND YOU CAN CLEAN OUT THE 4 SMALL ELECTRICAL OPENINGS WITH A

  • THOMAS SKILLMAN
    THOMAS SKILLMAN Oct 04, 2014

    "Q-TIP".

  • Thomas Hegland
    Thomas Hegland Mar 31, 2016

    Check out this Videohttps://www.youtube.com/watch?v=qdznafE4...

    One of the most important parts of the Video - It's a great Video by the way - is the switch being shown at the 3:08 mark in the video. I recommend watching the entire video to see how to disassemble the Power Brush Assembly. Anyway, if that switch shown in the Video fails, it will prevent the beater bar (rotating brush) from working. It could be stuck on or off. Ours was stuck off and would not turn on. The switch did not spring back and click like shown in the video.

    This happened on ours and a quick call to Shark Corp got a replacement Motorized Floor Brush Assembly on the way and a prepaid shipping label to send back the defective one.

    They need your model number on the silver sticker and the date code on the power cord plug - code is on one of the blades that plugs into the wall. it is stamped into it. We are out the vacuum till the new part gets here, but I have to give them props for great customer service and an easy warranty claim process.

  • Tammy Gilliam
    Tammy Gilliam Apr 10, 2017

    how hard was it to put back on?

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Take off bottom, there are screws under each wheel and one in the hatch area. Inside take the switch out to the left and cut the red wires that lead to it and splice them together. The switch is defective, and is meant to turn the brush off when the handle is upright. From now on the bars will beat only with the switch up top.

Posted on Sep 26, 2015

  • 3 more comments 
  • Christopher Schrader
    Christopher Schrader Oct 26, 2015

    Thanks!! That ended up fixing my issue and I didn't have to spend a cent.

  • Jeana Cannalla Arnaud
    Jeana Cannalla Arnaud Sep 09, 2016

    My vacum only has blk & wht wires ? How do I know which ones to cut & splice ?

  • John Hacker
    John Hacker Sep 12, 2016

    It is only the wires going to the defective switch. Black to black and white to white. You are just bypassing that switch.

  • Sandy Fannon
    Sandy Fannon Jan 01, 2017

    john hacker!!!! thank you!!!!!!!!!!!!

  • Rob McCallum
    Rob McCallum Jan 09, 2017

    I had a black and red wire going to my switch. I basically took out the switch and put the black and red wires together. Now the bar spins when the vacuum is in the upright postion and not when it's lowered.

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On mine, the white led's on the beater brush assembly would light but the brush would not spin when i lower the handle. I could move the beater brush with my fingers (unplug the vac. first) so it was not dead because of a tangle. Basically, the green micro switch located in the lower beater brush assembly can/will fail. I have done more research on this than I care to admit (Vac theory of operation as well as a troubleshooting guide) which you can find here:
http://www.silverfoxdan.com/blog/2016/04/02/brush-wont-spin-on-my-shark-navigator-vacuum-2/

Posted on Jan 22, 2015

  • 4 more comments 
  • deschilz Jan 22, 2015

    Just a clarification on the voltage. I did not bother to put an o-scope on it to determine if it was AC or DC... DC showed me a voltage and that was all I cared about at that time.

  • Erin English
    Erin English Feb 19, 2015

    @deschilz...you are brilliant!!!!!!! I was about to pay $80 to ship my navigator pro for my roller head to be replaced...then I read your trouble shooting tips!!! I took my beater assembly apart as instructed and checked the micro switch, it was not clicking when pushed. I messed with the positioning for a second and it righted itself!!! Now it was clicking! I reassembled the beater assembly and BINGO!!! Its working like a dream!! Thank you!

  • deschilz Feb 20, 2015

    Glad to help! If you wind up needing a new switch, you can get one on Amazon or Ebay or you can see the bottom of step 6 on my personl blog athttp://www.silverfoxdan.com/blog/2015/02... for a switch that I have (ships from USA) All the best!

  • Christopher Schrader
    Christopher Schrader Oct 26, 2015

    Thank you so much!!! I was either about to buy a $80 replacement roller head or a brand new vacuum cleaner with the same $80. Thanks to you, I didn't have to spend a cent. I ended up removing the micro-switch and splicing the red wires together. I'm very grateful that you shared your knowledge on this subject. Troubleshooting information on this particular issue seems very limited and I was about to give up until I stumbled across your answer. Again, thank you so much! I created a fixya account just to tell you that.

  • Anonymous Nov 23, 2016

    I have a Shark navigator with the same problem and it wasn't the micro switch. The problem was the main power switch which can be bridged out so as not to need a replacement part, unless you have a requirement of cleaning with no power head function. I am an appliance technician and using the interweb was anti productive in this instance.

  • Anonymous Nov 23, 2016

    That wasn't the problem. I hope you sell lots of micro switches

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Maybe not the same issue, but my roller brush would only work intermittently. I had to take apart the main housing and clean the two contacts (female side) that connect to the lower brush assembly. Now it works like new.

Posted on Jan 22, 2013

  • paul stark
    paul stark May 30, 2016

    I used electrical tape and it worked.

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Hello Readers,

You can purchase the replacement shark filters from Govacuum with an exclusive 11% discount coupon for Fixya.com readers, use code: FIXYA11. We also offer free shipping over $35.

https://www.govacuum.com/collections/shark-filters

Jeethu
Govacuum Team
https://www.govacuum.com

Posted on Sep 17, 2017

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Check out this Video
https://www.youtube.com/watch?v=qdznafE4uis

One of the most important parts of the Video - It's a great Video by the way - is the switch being shown at the 3:08 mark in the video. I recommend watching the entire video to see how to disassemble the Power Brush Assembly. Anyway, if that switch shown in the Video fails, it will prevent the beater bar (rotating brush) from working. It could be stuck on or off. Ours was stuck off and would not turn on. The switch did not spring back and click like shown in the video.

This happened on ours and a quick call to Shark Corp got a replacement Motorized Floor Brush Assembly on the way and a prepaid shipping label to send back the defective one.

They need your model number on the silver sticker and the date code on the power cord plug - code is on one of the blades that plugs into the wall. it is stamped into it. We are out the vacuum till the new part gets here, but I have to give them props for great customer service and an easy warranty claim process.

brush won't spin on my shark navigator. - 7f3128fd-dc88-459f-a431-e89e86ecc27b.jpg

Posted on Mar 31, 2016

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Yes pins between motorized brush and main unit were not making contact. I wrapped a small piece of painter's tape around the square plastic insert to firm up the friction connection. It works! So my neighbor threw this vacuum out. About 2 hours fidding around and I have a working $250 vac. Thank you my neighbor. P.S. I now have 5 working vacs that I picked up in my alley. Thank you alley gods.

Posted on Feb 14, 2016

  • paul stark
    paul stark May 30, 2016

    I wrapped eletrical tape around both leads on the motor and the machine works like a charm. Thanks for the help.

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  • Shark Master
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HI, it's Jim from Crucial Vacuum!

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is effecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Shark replacement parts for your Shark vacuum direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/shark.html?limit=all

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jim Thompson
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Posted on Nov 19, 2014

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Posted on Jan 02, 2017

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SOURCE: Shark SV736R motorized brush won't rotate

The 2 metal pins of the motorized brush are not in contact with the vacuum cleaner. or the Motorized brush is clogged up. You have mentioned that it is cleaned, but still give a thorough inspection. For the metal pins, firmly insert the motorized brush into the air-intake nozzle. This will connect the motorized nozzle to the unit power supply.

Posted on Oct 22, 2011

xclubcar98x
  • 111 Answers

SOURCE: my brush won't turn on

Can you turn it by hand?

My bet is a belt broke or slipped off. Or it could be jammed.

Posted on Jul 05, 2011

  • 240 Answers

SOURCE: The brushes won't spin. I

Usually when the brushes won't turn it is due to a bad turbine. Insert a screwdriver into the square hole that the pin on the brush fits into, and see if it turns. If it is seized up, the turbine assembly will need to be replaced.

Posted on Jun 28, 2011

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HI, it's Jim from Crucial Vacuum!

If your Shark Navigator vacuum is only making a strange noise when the brush roll is turning then the two things to consider and examine would be the brush roll itself as well as the belt.

First off lets look at the brush roll itself. Right off the bat is there any noticeable debris caught in it? You're mainly looking for long carpet fibers, or even strands of hair? If so try using a scissor to cut the blockage away. Then, manually rotate the brush roll to uncover further clogs. When examining your brush roll take note of the condition of the bristles. Are they loose? If so this would be a good time to change your brush roll entirely. There should be two screws holding the plate onto your Shark Navigator. Use a screw driver to remove these screws to gain access to the brush roll and belt.

The second part to check would be your Shark Navigator's belt. With use the belt will stretch out, lessening the tension on the brush roll. Lesser tension diminishes the brush roller's turn rate and speed. So if your belt feels loose as well replace that. A general rule would be that you're going to want to replace your belt about every 6 months. And if your belt is really loose this could be causing a noise when your brush roll is active.

You can purchase your replacement parts for your Shark Navigator direct from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/catalogsearch/result/?q=Shark+Navigator&limit=all

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