Question about HP Officejet J5780 All-In-One InkJet Printer

1 Answer

Stopped printing in black Installed new cartridge

HP knows what the problem is, but will not transfer me to Tech support due to printer being out of warranty.Quick fixes??

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  • Steve Poteet Sep 24, 2008

    I changed the cartridge, cleaned print head,aligned print head, unplugged and plugged.. Called HP.
    Warranty went out in June and for them to help they want money.


  • Steve Poteet Sep 24, 2008

    Thanks

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Hi sapoteet, i actually sent a request for you:

about your issue on the printer not being able to print black, what have you done so far?

have you used another cartridge? or changed the software for your printer?

im willing to help out, just lemme know some more information about your printer.

Posted on Sep 24, 2008

  • marlon john madrid
    marlon john madrid Sep 24, 2008

    in general what HP wants to do is to uninstall and reinstall the printer using the updated printer drivers and utility from their website. you can do this by going to www.hp.com > support / downloads, locate your printer model and then get the drivers and utility.

    or click click nt he link below.

    http://h10025.www1.hp.com/ewfrf/wc/produ...

    now if in case you will have other questions, just give me your email address and i will send you useful article about your issue and how to get it resolved...

    -voodoo


  • marlon john madrid
    marlon john madrid Sep 24, 2008

    no problem, just lemme know is you'll have other questions okay

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