Question about HP Color Laserjet 3550 Printer

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Hp color laserjet 3550

ERR: 10.92.02 Cartridges are not engaged.

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  • Anonymous Nov 05, 2008

    For me one of the metal connectors had been bent out of shape. Thanks for showing me where to look though!

  • Anonymous Dec 02, 2008

    I am having this same problem as well, no matter how many times I open and close the door after the cartridges are inserted.

  • donkeypunch Dec 02, 2008

    i am not finding the loose plastic black piece that is in the slot.

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If you drop down the door to the toners & remove the toners that the machine says are not engaged. Now look on the right side where the toners are suppose to slide in, more then likely with this model you will find a small black plastic piece that is loose in the slot. you may need a needle nose pliers to remove it. (these pieces are remnants of an old cartridge) once removed, pop the toners back in and whala!! Hope this helps you out and if it does, please mark as a fixya...thanks Dan

Posted on Sep 24, 2008

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3 Answers

Error 59.99 for HP laserjet 3550


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HP Color LaserJet 3500, 3550, and 3700 Series Printers - 59.99.00 Error Displayed on the Control Panel Issue

When faced with a 59.99 error, we have found additional ways to solve the issue since the service manual was written.
Error: 59.99.00 Description: An error occurred in the secondary transfer engaging mechanism. Solution

Follow the troubleshooting steps below:

  1. Fuser seated improperly. Reseat the fuser.
    NOTE: You may hear grinding sounds from the right, rear of the printer associated with this specific failure also.

  2. Faulty secondary transfer engagement sensor. Replace the secondary transfer engagement sensor. (PS16, part of paper pickup/feed assembly)

  3. Faulty secondary transfer engaging solenoid. Replace the secondary transfer engaging solenoid. (SL4, part of paper pickup/feed assembly)

  4. Faulty feed motor. Replace the feed motor. (M1)

  5. Faulty DC controller PCB. Replace the DC controller PCB.

  6. If the 59.99 error only occurred after removing and reinstalling the paper pickup/feed assembly, what may have happened is that the secondary transfer engaging solenoid SL4 may have become dislocated. See figure below. Verify position of tab on top of solenoid.

    Figure (See Link)

    h30499.www3.hp.com/hpeb/attachments/hpeb/bsc-413/.../1/343540.em
    Parts associated with this fix:

    Pickup/Feed Assm - RM1-0765-070CN).(Includes solenoid & sensor)

    DC Controller PCB (RM1-0510-000) DC Controller, CLJ 3500/3550

    Primary Transfer Roller Engaging Motor (M-5) RK2-0139

    Drum Motor (M-3) RM1-0733Drum motor - Provides power to turn cartridge drums

    Delivery Motor (M-2) RK2-0138

    Feed Motor (M-1) - RK2-0137 Located on lower left front of main right side plate assembly

    Secondary transfer engagement sensor. (PS-10) (Part of Pickup/Feed Assembly)

    Secondary transfer engaging solenoid. (SL-4) RK2-0145-000CN

    Formatter Assembly Q1319-67903


    Parts sources:
    http://lbrty.com/Products/HP/parts_hp/pnC3500.html (Very Good Parts Vender Catalog) http://www.feedroller.com/Store/clj3500.php (Parts Vender) http://www.laserprinterservices.com/hp3500/hp3500.html (Parts Vender) HP Customer: To order HP computer parts and printer parts by phone please call 1-800-227-8164 , Monday-Friday, 7:00am to 7:00pm CST.
    Thank you for using FixYa. Hope this helps helps. Please keep us updated and remember to rate this answer.

Feb 16, 2011 | HP Color Laserjet 3550 Printer

1 Answer

Hi person incharge, Printer shown error 59.99 Model : HP Color LaserJet 3550



59.99 An error occurred in the secondary transfer engaging mechanism. following four possibilities are mention below with proposed action:-


1. Faulty secondary transfer engagement sensor. Replace the secondary transfer engagement sensor.


2. Faulty secondary transfer engaging solenoid. Replace the secondary transfer engaging solenoid.


3. Faulty feed motor. Replace the feed motor.


4. Faulty DC controller PCB Action: Replace the DC controller PCB.


Good Luck


do Rate if got gelp

Dec 01, 2010 | HP Color Laserjet 3550 Printer

1 Answer

Hp a color 3550 error 5999


Hello Dear ,
Pls do as i define to you.
This will come due to secondery transfer eng mechanism
It may be due to sec transfer engagement sensor replace/clean them.
May be secondery transfer eng solenoid replace them
May be feed motor will be faulty
May be DC controller card faulty
First check step by step it may be solve in first two steps.

Sep 25, 2010 | HP LaserJet 3550 Printer

1 Answer

My hp Color Laserjet 3550 Printer wont print black when it is out of color ink


The 3550 won't print in any color if any of the colors are out. You'll have to replace the color ink that's empty to get it to print.

In the future, if you're just printing black and white, you can select "Print in Grayscale" from the print properties to just use the black ink cartridge, which will help the color cartridges to last longer.

May 11, 2010 | HP Color Laserjet 3550 Printer

1 Answer

My HP Color Laserjet 3550 Printer wont print black when it is out of color ink


go through the menu on the printer ,there is a setting where it can be set to continue printing when the toner is out.

Mar 19, 2010 | HP Color Laserjet 3550 Printer

1 Answer

Hp color laserjet 3550 59.99 printer error


This error shows

An error occurred in the secondary transfer engaging mechanism.
1. Faulty secondary transfer engagement sensor.
Action: Replace the secondary transfer engagement sensor.
2. Faulty secondary transfer engaging solenoid.
Action: Replace the secondary transfer engaging solenoid.
3. Faulty feed motor.
Action: Replace the feed motor.
4. Faulty DC controller PCB
Action: Replace the DC controller PCB.

Nov 09, 2009 | HP Color LaserJet 3500 Printer

2 Answers

Hp color laserjet 3550 - error message "cartridges not engaged"


here are the codes for the error you are getting

10.92.00 Black toner
10.92.01 Cyan
10.92.02 Magenta
10.92.03 Yellow

The fix is either the toner lock is broken. Contacts on the left side of printer are damaged.

There is a complete proceedure for replacing the the toner locks which comes in a kit you can order from precisionroller.com. this takes about an hour.

If the contacts are damaged you will have to replace the whole plastic part on the left side behind all of the electronics. It takes about an hour

Jun 14, 2009 | HP Color LaserJet 3500 Printer

1 Answer

HP Laserjet 3550 Fuser Jam Error 13.20 Had it in


You need to ask them to change the fuser..The fuser is the part of the printer that actually melts the toner onto the page. Here is a website that gives you more info on the fuser so they can't B.S. you anymore..either the fuser works or it doesn't..

http://www.theofficeguide.com/toner-cartridges/faq2.html

Please rate this solution thanks.

Mar 25, 2009 | HP Color Laserjet 3550 Printer

1 Answer

HP Color LaserJet 3550


install the latest version of dirvers from www.hp.com, and change the settings where paper source is automatic. that all problem solves. feel free to mail me

Jan 15, 2007 | HP Color Laserjet 3550 Printer

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