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Generally if you wanted to send a fax to a facsimile which is connected to an extension.you must dial only the direct line number and ask operator to transfer this call to fax (wanted extension).After you heard the fax tone you can push start button.
If the fax machine full-time connected to same extension & dedicated direct-line there only for faxing,we can program the pbx for automatically transfer the incoming fax or call to that extension.so outsider have to dial only direct fax number without ext no.
Only Panasonic PBXes having a unique feature if i'm wright if it detect fax tone from any direct line it will automatically transfers towards fax extension.
sleep mode is just a status of the machine when it is in idle mode.you cannot turn this off however you can delay the time before the unit goes into a sleep mode.it has nothing to do when you are sending out faxes.so here are a few things you need to check when sending a fax (1)dial tone by pressing hook/hold button (2) insert the doc into the adf, make sure it will change to "enter fax # and start,or copy press copy (3) dial the number (4) wait for fax tones of the receiving unit before you press start. now if you can hear an operator on the line,that has to be verified with your phone company since brother machine does not restrict incoming and outgoing faxes UNLESS that is restricted from your phone line.
It could be a compatibility issues between the two faxes. If the other fax is particularly old its communication speed could be too slow for your fax.
Also don't rule out the line on there end. Many times in my job I've had Telephone company's check the line remotely and say its ok but its not until they come out to site that they find an actual fault.
Do a manual reception. Put your fax reception mode from automatic to manual. When the fax rings in pick up the line with the hook or speaker phone button and then press the start button. This rules out a fair part of the line correction. If you can receive of course.
Rita Lee, I can't find my manual for this model but what I would suggest is turning off the "auto receive'" function. This is what I found online.
Depending on what (FX,AU,TM.TL) is displayed on the right hand side. Use the Ans.Mode/Contrast button to change that to TL is displayed.
The fax will not accept incoming faxes but you might also have a problem with the actual line being busy.
If you don't have the book I can send you the link.
I hope I have been of help.
Unfortunately that is a function of the sending unit. If they did not program their number in, then you won't have a record. If this is a persistent problem, you may want to sign up for Caller ID.
Even if they put the paper in upside down, your fax will still print a head on top of the page with the information they have programmed. If they program a wrong fax number, then all you will have is a wrong number.
Wish I have better new for you.