To turn the player on, not only do you have to slide the switch to the 'On' position, but you also have to hold down the 'Play' button for a few seconds. A little boy on a snowboard should fly across your screen at that point, if that was the problem. ^^
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I had this problem with my ILO MP3 player - I ended up taking it apart and discovering that the power button wasn't making direct contact with the switch - made a small adjustment and it's been working ever since - hope this helps
I couldn't find any software that could make your mp4 works, but if you have windows XP you don't need to have a Cd. The computer by itself recognize it. Also if you have the cable just plug it in the new computer and he will recognize it if it is windows XP. but if you have Windows Vista you will have to buy the Disc. I hope my answer helped you .. Thank you
i had this problem and fixed it by going to tgegroup website and following instuctions. You actually are reinstalling a new software onto this machine. Its worth the effort to fix it especially with the mp3 converter program that is resident with this mp3 player.
TGE has released firmware upgrades to address problems with the unit at their home site - make sure of the model you have, and it is always best to post which model you have when making a post. Their firmware upgrade page is http://www.tgegroup.com/en/support/users.htm