Question about Sony VAIO VGN-SZ440 Notebook

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Cd drive does not work

I have a Toshiba Satellite A100-049 Model with vista and my cd drive does not work, i went to the device manager and it says "This device cannot start. (Code 10)" what can i do in order to make it work again? i was thinking of uninstalling the drive and turning it off and then turning it back on, and let the laptop recognize the new hardware, will this work or is there a better method of dong this?

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Hi, the error code that you have is a known issue from Microsoft that needs a registry tweaks. Error code means "This device cannot start. (Code 10)" . You can click on this link for your reference http://support.microsoft.com/kb/929461/en-us

To resolve this problem, remove the affected filter drivers. To do this, follow these steps:1. Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.
If you are prompted for an administrator password or confirmation, type your password, or click Continue.
2. Locate, and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
Caution There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM.
3. In the right pane, right-click UpperFilters, and then click Delete.
4. Click Yes to confirm the removal of the UpperFilters registry entry.
5. In the right pane, right-click LowerFilters, and then click Delete.
6. Click Yes to confirm the removal of the LowerFilters registry entry.
7. Exit Registry Editor, and then restart the computer.

This will surely help you resolve your issue. Good Luck!!!

Thanks

Posted on Sep 25, 2008

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