2003-2004 Model Year Grand WEGA Televisions:
KF-42WE610, KF-50WE610, KF-60WE610, KDF-70XBR950, KDF-60XBR950,
KDF-42WE655, KDF-50WE655, KDF-55WF655, KDF-60WF655, KDF-55XS955,
KDF-60XS955, KF-42WE620, and KF-50WE620.
evolves, Sony continually looks to stand behind the reliability of its
televisions. It has come to our attention that a very limited number of
televisions manufactured between 2003-2005, after a period of time
exhibit a stationary scribble / random line pattern on the screen.
to see photos of this symptom.
part of our commitment to quality, Sony is announcing that for any
owner of this model television who paid out-of pocket expenses on or
before May 26, 2006 for an estimate or repair service to replace the
optical block for this specific issue, Sony will reimburse the customer
by mail for his/her parts and labor expenses. To receive reimbursement,
please follow completely the directions and terms on the claim form
for reimbursement; all claims must be postmarked by May 31, 2007.
addition, for any customer who later experiences this issue on one of
the affected models, Sony will cover the cost of the optical block
repair at no charge through September 30, 2007. All other terms of the
Sony limited warranty continue to apply.