Question about Xerox WorkCentre Pro 555 Plain Paper Laser Fax

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Fax machine will send out but will not receive any

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The majority of the time, when you can send but not receive, it is a phone line issue and not the machine. Extremely rare does a machine send and not receive. So here goes the things to try and the reason. 1, Make sure the phone jack is in the "Line" jack and not the external phone jack. Believe it or not, that is the number one issue with sending and not receiving.
Next, plug a phone into the jack that the fax machine is plugged into and see if there is static.
You want to be sure in the fax \settings and advanced settings that the ECM mode is ON, and that Junk Fax ius turned OFF, Junk Fax being on will stop almost all fax from comming in.
Now, the phone line. Here is the explaination of why that can be the problem. When you send a fax, you manually make the connection to the line. When you press send a relay flips and connectes you to the phone line, therefore you have made pretty much a mechanical connection enabling the phone line, and therefore you can send.
Now, when you have an incoming fax, several conditions must me met to make the handshake and therefore connect and receive. These all have to be right in order to properly receive. The phone line voltage mist be high enough, the phone line current must be correct and there can not be much decibel loss over the line. You are making a signal connection, all those conditions must be right to receive a fax. Think of it like a TV remote with batteries that are almost dead, It still send out some signal, but it will not change channels or change the volumn,etc etc. Same principle. If the signal to the incoming fax is weak, chances are it will not connect.

Posted on Sep 24, 2008

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SOURCE: can't receive fax but can send

Call your cell phone from the fax machine and check the caller ID to make sure that it is the correct number for your fax machine. Next, call the fax machine from you cell phone, and make sure the fax machine rings. Problems like these are almost always a phone line issue, not the machine.

Don't forget to rate your solutions please.

Posted on Dec 04, 2007

checkitright
  • 1352 Answers

SOURCE: Sharp UX-B700 Fax Machine

here is the manual in case you guys don't have it
http://www.retrevo.com/search/v2/jsp/downloadPage.jsp?doc=196b4c87ed0acc8b59064e5655b55ba1&q=sharp+ux+b+700+manual

Posted on Dec 11, 2007

Healeyman
  • 1198 Answers

SOURCE: My fax machine will send faxes but not receive them. I have made sure it is plugged in and connected but no faxes will come through. Please Help!

If you have an answering machine, have it answer at three rings. Have the fax answer at five rings. Let the answer machine go thru it's cycle, and see if the fax picks up.

Posted on Apr 27, 2009

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Cannot send or receive faxes to one particular number, but is able to send and receive faxes with other numbers


"cannot send or receive faxes to one particular number, but is able to send and receive faxes with other numbers"

If your machine can receive a fax transmission from one number, it will receive from all numbers.

If your machine can send to all but not to one particular number, please check that there is a fax machine there to receive it.

You can try to send manually and listen for beeps from the other fax -if one is present- then push the START button to initiate transmission.
If their machine is in working order, the transmission should start. (After the initial 'handshake' of course.)

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Can not send fax. The receving fax rings but my machine does not respond and send the fax. I can receive ok.


The document does not feed into the machine.
Be sure the document is not wrinkled, and you are putting it in correctly. Check that the document is the right size and not too thick or too thin. (See document types and sizes on page 43).
You cannot receive faxes automatically. Check if "TEL" appears on the right side of the display. In TEL mode, you
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We have two fax machines hook up to one dedicated fax line. When we send a fax from wither machine it is not faxing to the phone we fax it only sends the fax for the second fax machine that is in our...


Yes, you must set up your fax machines like this: The receiving fax must be set to auto receive and the telephone line must be inserted in the "line" input. A line must then be connected from the "Tel" to the "Line" of the Transmitting machine, which must be set to "manual receive." This is not really a satisfactory way of doing things as you can't send and receive 2 machines on the same line together. A much better way is to have 2 lines. with a machine attached to each. Get the tel company to put "No answer transfer" on the line as an accesory. Give them the number of the fax machine that transmits. Make it "manual receive" Now you have a versatile system that you can also use the office telephone with.

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If it is properly connected to the jack in the machine and the wall, and it won't send OR receive...then it's NOT a simple problem, because nothing else need be done for the machine to at least "send" a fax.

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you need to change your mode key to fax only

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have someone send you a fax. When the machine rings, press START. if this works you are set to MANUAL instead of AUTO

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1 Answer

We can send faxes but we can not receive faxes. The fax machine that sends the fax tell it that our line is busy. Is that a machine problem or a phone line problem?


Problem lies in your Receive Mode setting. If you don't have a dedicated phone line for the fax machine, you need to set it up for either Manual where you answer every call or Fax/Tel whereby the Fax machine determines if the incoming call is a fax or phone call. Instructions per Intellifax 4100 Manual.

Select a Receive Mode
Choose the mode that best suits your needs by pressing the Mode button
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Manual
You must answer every call yourself.
The Brother machine must be started manually
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Fax
For use with a dedicated fax line.
Every call is answered as a fax.
Fax/Tel
For receiving fax and voice calls on one line.
The FAX answers every call and receives a fax or
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TAD
For use with an answering device.
The TAD answers every call and stores voice messages.
Fax messages are printed.

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1 Answer

I have an HP Officejet v series printer, fax, amd copier. It will send a fax, but it is not received. Someone can send me a faz, it sends, but I don't receive it.


Verify that the sender has the correct fax number.

Call your fax machine from a regular phone and listen for fax tones.

Fax machines are ANALOG devices. Make sure your fax machine is not connected to DSL or any other digital phone line.

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Does the receiving or sending party have a DSL phone line?

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I would suggest there is nothing actually wrong with your machine, as you can indeed receive faxes from other parties. The problem mostly likely lies with the equipment and/or lines of the sending party. One thing you might suggest to them is to turn off ECM (Error Correction Mode) and/or lowering the sending/receiving speed of the machine - preferably the sending speed of the sending party.

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