Question about Washing Machines
I am trying to get some help from sears to help us troubleshoot this problem and I am unable to get through to anyone who can help. I saw your post and I will have my husband try it but do we need a technical guide to help us? If so where do I find one.
The front bottom access panel has 3 torx screws on the bottom lip,remove the screws and take panel off.look on the right side of inner panel and you will see a plastic bag taped onto side.tech manual is in the bag and explains all of the codes..good luck
Posted on Sep 29, 2008
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Posted on Jan 02, 2017
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Jan 12, 2016 | Kenmore Washing Machines
The "F11" fault code will display if the Motor Control Unit (MCU) has an internal failure; repeating under or over voltage, or over current conditions. If failure occurs during high speed spin the door unlocks after 3 minutes. The MCU (Motor Control Unit) is located beside the motor. See images below. Key #13 is the CCU and key #1 is the MCU.
The CCU (Central Control Unit) is located under the top along the side panel.
I recommend checking for loose wire connections at the MCU, CCU and motor. If you do not get any motor action at all, the MCU has likely failed.NOTE: Disconnect the power cord from the power source before removing the top and lower access panel. I recommend calling a service technician to diagnose and repair your washer.
Parts can be looked up and ordered at Sears PartsDirect
If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website:Sears Home Services .
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