a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
try connecting ac adapter alone without the laptop, check if ac adapter light will stay green or blue. try another power outlet using the ac adapter alone without the laptop check if the ac adapter light will stay as green or blue. if all fails replace ac adapter.
if ac adapter stays green or blue try connecting to the laptop without the batt, check if the ac adapter light will stay on, if yes then try connecting ac adapter to laptop with the batt plugin check if the light stays green. if not update the BIOS. if fails replace motherboard.
Both batteries could be dead. But if you bought a new battery, it's unlikely. I don't know what green light you see, but if it's on the power adapter, it just means it's turned on--not that it is charging. Two possibilities: Your power adapter is bad or the motherboard is bad. Because you say the computer works if plugged in, then you have ruled out the adapter. You should be checking/cleaning the battery contacts and if all else fails, going for a new motherboard.
thats what i suggested earlier, the AC adapter in the laptop has blown, thats what causing the feedback/overload. you can fix the problem yourself but it is a big job!!! If you need the problem resolving straight away, then take it to be repaired, under warranty if its still covered by it!! Sorry for the misunderstanding
A simple way to check your AC Adapter, plugged into a socket and see if it lite green... If you don't see a green light lite on the AC Adapter, then it's DEAD... You can order the AC Adapter @ www.3rd-rocks.com but sometime you need to replaced both. Have a nice day!
If the ac adapter was plugged into the laptop at the time may be bad news. Unplug AC adapter, take out the battery and hold power button for 10 seconds. Then connect AC adapter and hit power. If that doesn't work put battery back in without ac adapter and hit power button.
If neither test works bring to repair center for diagnosis. Best case AC adapter would need replacing. Worst case Motherboard fried.
Check the ac adapter is the proper one for that laptop.
Check the power jack is not damaged or loose.
let laptop site without battery or power for a few hours.
remove battery and retry power.
try another ac adapter
if that doesn't work, you may have a reset button but not likely to solve the problem.
sounds like motherboard is damaged, or something blew.