Question about HP LaserJet 2820 Printer
I replaced the black, cyan & magenta toners. Went to rotate to yellow, and printer skips that color like it doesn't exist. It tells me I need to order yellow, but won't stop on yellow to change the toner.
Push the button to align another color and open the door and take notes on where the carousel should be when changing a toner, Not sure why it would bypass yellow altogether but may be resolved by manually changing out the yellow. When you open the door to the toner compartment there should be something on the door that depresses something in the machine which will unlock the carousel and allow you to turn it by hand when you depress the same lever with some type of tool that will fit in the slot. Rotate the carosel until the yellow is where it should be when replaceing it then let go of the locking mechanism and replace the yellow toner. hopefully between changing the toner out and powering the machine off/on will get you back in business... Hope this helps you out and if it does please list as a fixya... if not, you may need to upgrade the firmware and that's not to hard if your on the network already...
Posted on Sep 24, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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