Hey guys. I've seen the solution to the closed caption black box that doesn't dissappear. Problem is, I don't have the original remote and have to use the menu options on the front of the tv. I've tried and tried, but cannot seem to find a way to turn off the closed caption box. Any ideas?
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
You usually need the original remote. The trouble with universal remotes is that they generally control only the basic functions of a TV (power, volume, channel) but not much else. Without the original, you often lose other functions. You can try the front panel buttons if yours has them. On some sets the on-screen menus allow you to access caption settings.
But are you sure the captions are coming from the TV? Sure, the TV is displaying them, but if you have a satellite receiver, cable box or digital set-top box, the captions may be coming from that device. This is likely to be true if the captions just mysteriously started and you don't have or aren't using the TV original remote. These devices often don't allow a TV's built-in caption decoder to work properly, so they provide captions themselves. You may have turned captions on using that device's remote. Check the menu for caption controls.
Tv still have it Closed Caption functions is on.U have the tv original remote wright?Yes.Look at ur tv remote control look for a button that said CC,push that button a couple times make sure like all CC1,2,3.. all to off.Closed Caption functions will turn off should have no more black boxes pops up onto the tv screen.Also used the tv remote control go into the tv menu go into Closed Caption funcions look for functions like Text 1,2,3... turn it all to off too.Should stop it for good,if Text also on too.If u don't have the tv original remote.Try website like Remotes.com to buy the tv original remote.
This sounds like the closed caption is turned on and in the text mode instead of the regular closed caption mode. With the remote or in the main menu there is a way to change or turn off the closed caption. Regular caption is usually marked CC1.
Most often, these "black box" problems are caused by Closed Captioning being on. There are different types (cc1, cc2, Text, etc.), and different ones interpret different types of closed captioning that are broadcast from the station. It is usually the TEXT ones that cause this problem, because the TV can't interpret the closed captioning symbols it is getting.
On your original TV remote, see if there is a button marker "close caption" or CC. Try pressing this button several times until "closed caption off" or OFF appears on the screen. If there is no button on the remote, then you have to get into the menu of the TV to find the closed caption and turn it off.
the closed caption is not in the menu, it is in the video adjustments color,bright,sharp,ect. get to those adjustments and scroll until you see C.C. turn it off. i had the same problem but my whole screen was a black box,bought a new tv and everything. just figured it out today
Not a lot of info your giving us, but what it sounds like is the closed caption is on. Take the remote and there should be a button on the original remote unit, or the closed caption is controlled by the menu. Good Luck
If a black square appears on the screen and you can see the picture around the edges, it means that the closed captions are on and set to "TEXT". Go into the TV's menu, navigate to the closed captions page and set the captions to OFF.