Question about AT&T 1738 Digital Answering Machine

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Need to connect ans. machine to single line on a multi line business phone. Help!

I need to connect to a single line on a multi line business phone. Answering machine is plugged into both the phone and wall outlet. I get nothing. Please advise. Thank you.

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  • Anonymous Jan 08, 2009

    our phone line has multiple lines but unfortunately i cannot find a way to plug in so that all the lines be answered by this machine.

  • Anonymous Mar 19, 2014

    I can't get the 1st primary line to get a dial tone? It just quit. Line 2 is ok, but that's not our business line, so I need line 1 to work, but no dial tone? Help

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Out of box, the AT&T 1738 is designed to operate on a single telephone line. I don't know of any device on the market today that could automatically switch it between multiple telephone lines.

Some options include (in no particular order):

1) Purchasing additional 1738s to cover the other telephone lines.

2) Some cordless telephones on the market are designed to handle 2 telephone lines. Their answering machines will cover both lines. AT&T and Panasonic offer such phones.

3) Check out AT&T's line of NoKSU small office telephone sets. The phones will handle up to 4 telephone lines and 1 model features a built in answering machine. In order for the telephones to function 100% all phones would have to be replaced with the models within the AT&T NoKSU family.

4) If this is strictly a business application, consider purchasing a true business telephone system for the office.

Posted on Oct 31, 2008

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All lines are busy


They probably are, then you need to wait a few minutes and keep trying. Or send a letter and let the person or company know that you are having a problem connecting by phone. I have called different companies at different times, and sometimes you can wait a half hour or more trying to get through. Just know that in most businesses, Mondays and Fridays are always the busiest day of the week. So try your call on Tues, Wed., or Thurs., when not so busy.

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Any multi-line answering machine should serve your purposes. Since you declined to specify the country, I'm afraid I can't recommend any particular units.
Diverting calls to a mobile or other phone is a feature of your landline company, not of any particular phone. Please contact your telephone company for details on call forwarding.

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If I get this AT&T 1739 answering machine will it retreive messages when I am on the phone with someone else, also can I record my own message on it for my business


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I am trying to hook up my digital answering system with a multi line phone. I need step by step what I need to do. Thanks Ivy Hutchison


The answering machine would plug into the telephone jack on the wall, and the telephone would plug into the jack on the rear of the answering machine.
Now you do mention that the telephones are multi-line units. This could complicate things a bit because the 1739 is a single line answering machine.

If the telephone does not have individual jacks for each line (a jack for line 1 and another jack for line 2) you would need to purchase an adapter (maybe 2 of them...depending on the wall jack) that takes a 2 telephone lines and splits them into 2 individual jacks.

For example:

http://www.tti.net/computer-telephony/phone-accessories.html

After the lines have been broken out, you can connect the answering machine to the line that needs it. You would then either plug the lines into their respective jacks on the wall, or use a 2nd splitter to combine the 2 lines back at the wall jack.

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You'll need to find out from your phone service provider how to disable or change the settings on your voice mail. The service is part of your phone line and has nothing to do with the phone, so it's not covered in the manual. Normally the phone service provider gives you a set of instructions (or provides them on their website) explaining how to use the features on your line.

You typically enter "star codes" (*72, for instance) to enable a feature or change its settings. Voicemail usually has two modes: "busy", where it will pick up a message if your line is in use, or "no answer", where the voicemail picks up after a set number of rings. You would want to choose "busy" so that your home answering machine will take the call when you aren't on the phone, and voicemail only kicks in if someone else calls while the line is already in use.

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My solution is that i am willing to purchase this phonemate 9870 for a nominal price if it works.

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Sounds like the answering machine is picking up the telephone line and not releasing it.

Hence the busy signal, cause the answering machine has the line off hook. It's like leaving your telephone off hook, the next caller will get a busy signal...

The answering machine might be bad... have you noticed that you were talking on the phone and hung up then the next call would be the busy signal? Maybe test this out.
Do you have the correct voltage to the answering machine, too much power or too little power can do funny things to telephone equipement.

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Hello, yes it sounds like your trying to connect a "analog device" to a "digital" telephone. If you wish to connect the answering machine to answer your line or lines, you should contact your facilities maintenance department and see if they can "hardwire" your telephone line (your primary phone number), to another jack in your office so your answering machine will work by being placed in "parallel" with your phone system and your primary phone number. If you have more than one phone line (number) you wish for the machine to answer, you will need to ask for a "analog extension" from your digital phone system and have it programmed to ring when any of your roll over lines ring. However, keep in mind the machine can only answer one call at a time, the other simultaneous callers will get a ring no answer until the first caller has hung up. Good luck, hoped to help. CG

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