Print quality with Fargo DTC500 printer

First thing to check is to try a new ribbon & new transfer film to see if that changes the symptoms. If still the same after changing supplies, clean again using the long IPA-alcohol card from the Fargo #089200 cleaning kit - not just the adhesive/sticky card. If this doesn't improve the printing, then it's likely a bad or damaged print-head. Check with your Fargo dealer about the warranty status of your printer, or the cost for them to replace the print-head.

Hi,
Pls completely uninstall printer driver using printer disk, disconnect the printer, download compatible full driver from website and install it according to instruction....

Thanks,

With the Printer powered on:
1. Open the Lid
2. Raise the Print head
3. Remove Ribbon.

The printer's controls will now allow you to move the rollers back and forth. Look into the printer to locate the card and try moving the rollers in one direction, so the card exits the card path.

Card jams usual occur when the card path is dirty and in need of cleaning. Do not attempt to use any house hold cleaners. you need a specific type of alcohol cleaner, otherwise the rollers will dry out and crack. If you do not have a Fargo Cleaning kit, you can check out this link for purchase.


ID Card Printer Cleaning Kits Brien Security

The printer should be cleaned every 3000 cards or every few months.

How many prints have been down on the unit?
the most common problem could be the rollers need replacing or a problem with the ribbon sensor. We do repairs and also repair under warranty, How old is your printer?

thanks

where can i go to solve this problem of printheadlift?

take the ribbon out, and rewind it a little bit and see if you see print on it. if you dont, chances are your printhead is either bad or has loose cables going into it.

if you do see print, either your card is not aligning properly or the head lift motor might not be working (when the unit on, open the door, and press both buttons at the same time and see if the printhead does an up and down motion), platen roller is bad

We would recommend to try to update the firmware for this printer from the Fargo website - www.fargo.com. Update the print driver to the most current version from this site as well. Run a test card from the LCD panel if the printer starts after your updates. If successful, run a test card from the print driver on the computer.

If this does not work, there may be major issues. Contact Fargo Technical Support at 800-459-5636.

Visit our id card printer blog for additional Fargo information at www.safecardid.com/blog.

try increasing the brightness level in your printer drivers. also the best cards to use are ones by fargo.

it is time to upgrade your printer

Here is the link to the user manual; http://www.fargo.com/users_guides_pdf/Persona_C11_M11_User_Guide_Finalized_Rev.%205.01_.pdf Check page 181 for detailed instructions, page 179/180 for details of what you need to clean it. Hope this helps :)