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don't upgrade the xp, it runs a limited version to ensure that the command workstation works ok. A reload is probably in order to start again. Any updates can generally be found on the xerox website, and installed via command workstation
pls u check the fiery and dc12 printer cable. if u have another cable pls replace and chek that also. i think the problem is in only the connectres. u remove and clean all conctres and refix. maybe the problem solved.