Our machine acts like it is receiving - even states so on LCD - but nothing ever comes and the line disconnects. Any clues as to how this very busy office can get it to work while a new one is on order? Or before I throw this one out of the 8th floor window (and no they do not open).
Re: Brother 4100e Fax Machine - not receiving faxes
I have this EXACT problem. I called our phone provider (since it game me a poor line quality error) and they said they're aren't any problems but they'll send a technician out when they can. I'm not going to comment on that because this is effecting our business and she seemed not to care. Big NO-NO in customer service; however... The line picks up and the display reads Receiving - Online. Then I can hear it click which is like it just disconnects. It's like clock work, almost as if there's some sort of timer. I've done the perimeter reset, unplugged the machine, everything (well I feel at least). I almost feel there is a setting on the machine disconnecting it after so much time. Please!!! any help would be tremendously appreciated!!!
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Try using a standard phone to call your Fax Line
Connect a phone to this Line to test for voice
Disconnect Fax Machine from Phone Line
Reset Fax machine
The Fax machine is supposed to respond to the right tones being sent down the voice line
If it is not responding & all else works then check your Fax settings for "Receiving"
Hello there, Suggest you confirm the phone line (The one going to the wall...) is plugged into the phone line port labeled -1-Line- and not -2-Ext- 1-Line is the outer most one of the two on the back of the machine.
If it's in the wrong port the device to act in the manner you discribed.
Has it always done this, or did Fax once work? Sadly, Windows XP Fax has many shortcomings, not the least of which is that it won't work with many modems still in common use. Modem incompatibility is not apparent during installation or the initial setup. It only becomes apparent when you try to send or receive a fax. The Fax Service will dial or will answer an incoming fax but then fail with any of a number of unhelpful error messages such as "Line is busy," "There is no answer," or "Reception error." There will be nothing in Event Viewer to give a clue as to where the problem might lie.
These errors have been nearly impossible to track down. To do so requires enabling both PSS and debug logging of fax transmissions, both of which require fairly extensive registry changes. For the time being, the best advice is to attempt to use XP Fax only if you have a modem that is listed on the Windows XP Hardware Compatibility List and using the latest drivers.
Unplug the phone line from the machine. Wait a few minutes then try calling your fax number from a phone while leaving the phone line disconnected from the machine. If it rings fine from the phone, then re-install the phone line to the fax machine. Try making the call again. If you now get a busy signal then the modem in your fax machine has gone bad and is holding the line open. Make sure when installing the phone line you are placing the cord into the "line" port on the machine and not the phone port.
Good Luck and thank you for using Fixya.
Try calling your fax machine from a cell phone. If the fax doesen't answer, or if the line is busy, the phone line may be bad. Also check that the phone line to the fax is plugged into the receptical marked LINE, not PHONE. The PHONE receptical is to connect a telephone to the fax machine. If it still does not answer, try going into the fax menu and go to RECEIVE settngs. Try changing each setting, then call the fax with the cell to see if it answers. Write down each setting before you change it, so you can set it back if changing it does not solve the problem.
Have you called your own fax line and just listened to the fax hand shake? might sound simple but I have called fax lines before and it just rang, or it was busy or static, if your not getting a clear fax hand shake, then it is the phone line, if there is no answer you may have turned your fax to manual receive mode, If you don't know how it should sound call a friends business fax line and listen to it. I have actually gone out to businesses that reported send or receive problems just to call the line and listen to a disconnect message, that would make it difficult to fax.