Question about Brother IntelliFax-4100e Fax

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Brother 4100e Fax Machine - not receiving faxes

Our machine acts like it is receiving - even states so on LCD - but nothing ever comes and the line disconnects. Any clues as to how this very busy office can get it to work while a new one is on order? Or before I throw this one out of the 8th floor window (and no they do not open).

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  • justine828 Sep 26, 2008

    we have it hooked to a DSL line currently - are you asking if I have another location I can set it up at? Could it be a line problem? Does it matter if we are having zero problems sending?

    As to the bounce, if I could throw it out the window without worrying about the window I would really prefer it to break into a billion pieces at this point :-)


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I have this EXACT problem. I called our phone provider (since it game me a poor line quality error) and they said they're aren't any problems but they'll send a technician out when they can. I'm not going to comment on that because this is effecting our business and she seemed not to care. Big NO-NO in customer service; however... The line picks up and the display reads Receiving - Online. Then I can hear it click which is like it just disconnects. It's like clock work, almost as if there's some sort of timer. I've done the perimeter reset, unplugged the machine, everything (well I feel at least). I almost feel there is a setting on the machine disconnecting it after so much time. Please!!! any help would be tremendously appreciated!!!

Posted on Feb 18, 2010

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Caution: they don't bounce well.

Do you have a DSL phone line or any other kind of digital line?

Posted on Sep 26, 2008

  • Leroy Elliott
    Leroy Elliott Sep 27, 2008

    Fax machines are ANALOG devices. You may get away with a few transmits on DSL. But your fax machine will be very unreliable when receiving (as you know). You could get a DSL filter, but I don't have a lot of faith in them.

    I think your current fax machine is OK. Don't hate me.


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