Question about Panasonic Lumix DMC-FZ8 Digital Camera

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Lense stuck out, cap error message

I have the same problem - what is the next step? Can I romove the lense or do I need to send it somewhere to be worked on? Lense is semi extended and the camera continually gives the message to remove the lense cap. Camera wasn't dropped and there is nothing preventing the lense from retracting (sand, grit etc).

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This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move. The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism,

Posted on Sep 24, 2008

  • Starnley Johnwells
    Starnley Johnwells Sep 24, 2008

    take the following steps

    The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:



    Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on.

    Fix #2: Remove the batteries, then remove the memory card. Then install the new batteries, when you turn it on it should come back to life. Error E30 means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.

    Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.

    Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.

    Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).




    Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.


    Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.

    Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

  • Starnley Johnwells
    Starnley Johnwells Sep 24, 2008

    hope this works.goodluck appreciate by rating it

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I wonder if the lens isn't a standard size and you could find a poppable cap for it? If not, yes I definitely see how a screw-on lens could be a major cause of frustration.
This is really up to you. It is not really a good idea to leave a lens exposed; there are lens caps for a reason, and that is to keep your lens safe. The plastic cap is attached to the camera, so maybe you could get into the habit of snapping it on and off? Think of it this way: the time the camera takes to open an auto lens cover is about the same amount of time it would take you to pull off the plastic cap, so you probably won't miss any more pictures because of it.




The main reason this happens is when there is dirt on the lens, or a smudge. This can confuse the focus meter causing an error because it is trying to focus on the error on the lens. This is easily solved by gently cleaning the lens with a non abrasive cloth.

It could also be a true zoom parts malfunction for which I have no solution for but hopefully it is only a bit of dirt.

Posted on Sep 24, 2008

  • mohammed marika thambi
    mohammed marika thambi Sep 24, 2008


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  • mohammed marika thambi
    mohammed marika thambi Sep 24, 2008

    dropped it and it
    must've knocked the lens barrel sensor out of whack.



    With the lens barrel out, I gently pushed the barrel up, down, left,
    right and put a little pressure in. Somehow, the barrel worked itself
    into the right position! The camera works perfectly know. Its worth a
    shot to save $$$. Be gentle!! Good luck.

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Hi there, Thanks for your posting in FixYa. Please do the following:For Cleaning the lens, turn the camera off, retract the lens barrel and gently wipe the lens surface with a soft dry cloth. Hope this would help you a lot. Dont forget to rank me up. Have a nice day. Best of Luck & RegardsELLIN

Posted on Sep 24, 2008

  • Puneet Jain
    Puneet Jain Sep 24, 2008

    Hi there,If you're under warranty, that's the avenue I would pursue, since doing
    anything to try to fix it yourself will void that, and why do that when
    you could get it fixed possibly for free? 


    If that isn't an option,
    there are a few things you can try:
    -Blow gently (breath works best,
    if you use something like compressed air be very very careful!) around
    the lens mechanism. Sometimes a trapped piece of dust or dirt where the
    lens retracts can cause this.
    -Turn the camera on; when the lens
    starts trying to move, give it a gentle tug (hold it out for a minute)
    or alternatively, give it a gentle push (as it tries to come out, push
    it back in). You can also try holding it right up to a table top and
    turning it on so that the lens touches the table as it comes out and
    gets pushed back in again. This may fix it.





    Regards
    Ellin

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Try to take out the battries for like 5 minites and so on if there is no obstuction with the lens there will be a fault in the camera and will be difficult too relace your self its better off sending it back as it seems the sensor inside for the lens is buggered thanks from chris plz rate

Posted on Sep 24, 2008

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