Question about Lexmark Printers & Copiers

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My lexmark 5400 series does not recognize that it is attached to my computer via the usb printer port. it was purchased 8 monthes ago. i installed the the disc. all was good untill 2 months ago. it went down during a print job. I replaced the usb cable. no change. i tryed to reload the soft ware but you cant if it doesnt recognize that it is connected. i am frustrated, andneed some help. I dont know if it is a problem with this particular model or notI made sure that my computer controls are set correctly. is it possible that the usb port went bad?

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  • ken-dog17 Oct 25, 2008

    I have found the problem with the printer. look through thr security files when problem started. check them and chuck them, if not vital. Reboot and open BIOS setrtings. check youre startup sequence and make sure that youre USB support is turned on.

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Yesterday have the same problem with a x5490 lexmark printer which is also in warranty.
problem is simple: There is a small plate that is set Plug the USB, which was broken.
In one way or another it was jerky of cable.

Solution: is a single. Go with your printer to the warranty service. They will change that small plate, and everything will be Ok!

Posted on Sep 24, 2008

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Yes It might be the case where the USB fails. 
But we need to take a closer look on it for proper diagnose. If you can join our premium assistance service, our experts will more likely to work upon the problem and give you the solution.
Let me know if you need further assitance from me. Dont forget to vote me.
Regards Ellin

Posted on Sep 24, 2008

  • Puneet Jain
    Puneet Jain Oct 18, 2008

    Reply please if the soluton work for you.


    Give your rating to the solution either Helful or Fixya.


    If you dont fix the problem yet by the solution given then I would suggest you more options, let me know for it.


    Since your voting is precious to me in providing the help for others.


    Have a Nice day.


    Regards,


    Ellin


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1 Answer

My computer is saying it is not connected to my Lexmark x2670 printer but I have everything connected. I need my printer! Help please.


Cannot Communicate; install USB; Install cable; installation USB; Installation cable; Cannot continue installation; Unable to press Continue; Unavailable Continue button; Continue button not active; Opaque Continue button; Gray Continue button; Continue button grayed out; USB connection not recognized
Solution
What you will see The Continue button is gray (i.e. Continue), preventing further driver stallation. connect the Installation Cable; using the supplied installation cable, connect to any USB port on this computer. Back Quit Continue There are several possible reasons for an inactive Continue button. Try the following suggestions in the order provided to resolve this issue: Action
1 Make sure the printer is turned on:
2 Confirm a solid connection of the USB installation cable on both printer and computer. HINT: The USB port is identified by this symbol:
3 Keeping Step 2 in mind, disconnect the USB cable from both printer and computer and then reconnect the USB cable at both ends.
HINT: Listen for audio alerts or notification icons or balloons in the Windows notification area. For example, or or .
4 If your computer has multiple USB ports, try connecting the USB installation cable to a different USB port.
NOTE: Passive or self-powered USB hubs may cause a problem.
5 If one is available, try connecting another USB device to the same USB port to see if it is recognized by the operating system.
6 If one is available, try a different USB cable that is under 10 feet.
NOTE: Some port replicators or docking stations for laptops or notebooks may cause a problem.
7 Confirm that you are installing the correct software driver for your printer model. For example, a 7600 Series driver works with the X7650 and X7675 All-In-One.
8 Turn off the printer, and disconnect and reinsert the power supply and power cord. Click here for image.
9 Click Quit to exit the installation. Remove the CD from the CD or DVD drive. Then reinsert the CD and try to perform the installation again.
To save time you can skip or close the hardware setup wizard if you have already completed these tasks. 10 Confirm that Device Manager recognizes the device. To open Windows Device Manager: Click on Start and then Run.In the Run dialog, type devmgmt.msc. Click OK.11 Next, disconnect the USB cable from the printer and reconnect it. Watch the Device Manager indow while you do so. The appearance of the items in the screen should change as Device Manager tries to recognize the device. Click here for image.Macintosh users: System Profiler is the Device Manager equivalent. Click here for instructions on accessing System Profiler, and look under Hardware > USB for the printer.12 Does Device Manager show a change in appearance?-If Yes, contact Lexmark Technical Support for additional assistance. -If No, there may be a problem with your computer and its USB support. The computer must recognize the USB cable in order for installation to work. 13 Reboot your PC and try these steps again.

Oct 02, 2011 | Lexmark X2670 All-In-One Printer

1 Answer

My Lexmark x5495 will not print. I get the message enable bidirectional communication. I am running XP operating system. What is the solution?


Go to Control Panel > Printers and Faxes > right click on the Lexmark 5400 Series print object > Properties > Lexmark 5400 Series Properties window pops up, click on Ports tab > place a check mark in Enable bidirectional support by clicking in the box beside it. Hit Apply and click Ok to save the settings. Try to print. If problem persists, disconnect the printer usb cable from computer, uninstall the software completely by clicking on Windows logo Start menu > All Programs > Lexmark 5400 Series folder > Tools > Uninstall. Restart pc. To reinstalI, I recommend you use the software you can download from the Lexmark website. Just click on this link: http://bit.ly/cgn74X. Download and install the software. Follow the instructions. Try to print again. Hope this helps. If you need more assistance, leave a comment and I'll get back to it. Thanks.

May 04, 2010 | Lexmark X5495 All-in-One &USB...

2 Answers

I need to know how to hook up the lexmark x5150 printer to my computer i have no manual.


With the computer running, plug in the printer connection wire into a USB port. Then turn on the printer. If you're lucky, the computer will tell you it just found new hardware and after a few minutes...2 or 3...will say it's ready to use. If not, it will tell you to install the CD that came with your printer. Then follow the screen prompts. The minimum required is a "driver". Much of the other software on the CD is for photo manipulation or other functions that you may or may not want to do so yo might ignore adding the extra software. Just read the screen for details to decide if you want to install it. Or if you have room on your drive, just install everything and not have to install anything in the future if your needs change.

Sep 07, 2009 | Lexmark X5150 All-In-One InkJet Printer

2 Answers

My hp psc 1315 all-in-one printer will not download to my hp pavilion .


so its usb? The HP installation media will walk you thru installing it, at a certain point it will tell you when to attach the device.try that.

Don't Forget to rate the advice!!

http://www.aa1consulting.com

Jul 26, 2009 | HP PSC 1315 All-In-One InkJet Printer

2 Answers

The printer will not communicate with my computer


With the Lexmark printers communication subsystem you MUST let the driver ask for you to plug in the printer. DO NOT plug the printer into the USB port until told to do so.

To fix a fouled install:
(1) Uninstall the Lexmark drivers in Add Remove Programs
(2) Shutdown the computer
(3) Disconnect the printer from the USB port
(4) Restart the computer
(5) Run the Driver Installation software
(6) Cancel ALL attempts by windows to auto install the printer
(7) When the software asks for the printer connect it and continue

Feb 06, 2009 | Lexmark X5470 All-In-One InkJet Printer

8 Answers

My printer is not printing Lexmark 5400 series


DO NOT use the Windows 7 Lexmark Driver for the 5400 series on the model X5470 all-in-one! I just assembled a new Win 7 computer and could not get the obvious Win7 64 bit driver to work. I called Lexmark tech support several times, and the third time they conceded that you can't use it. You have to use THIS ONE!
CJS5400en.exe (just for the X5400). Make sure you UNINSTALL COMPLETELY any previous Lexmark printer driver and check the hard drive for any vestiges of previous installations BEFORE installing the new driver...and do NOT use the 'cleaning utility' file that is on the Lexmark site for Win 7 - to clean all bits of former installations first...According to tech support, it doesn't work on Win 7!! I told the tech person that the driver site needs to be more specific on which models use which drivers...he agreed.

Feb 03, 2009 | Lexmark X5470 All-In-One InkJet Printer

1 Answer

Lexmark X4270......All in one....computer recognized it two days ago, but today it isn't doing anything. Can you help me?


The issue which u r facing is" Communication issue"
Make sure u have installed the lexmark printer software...or else download it from the lexmark website(lexmark.com)..choose the s\w for ur operation system( Xp or vista(32bit or 64bit))...
If s\w is installed...

Check the USB cable..try different port...
Clear all the docs in the printer folder...
Remove the power adaptor and replung..restart computer..
When u unplug and replung the usb cable doesn ur computer give a pop up "found New hardware" ?...If it doesnt..then (Check if USB printing support,USB composite device are present in the Device manager...i.e Right click on "my computer" ikon-go to PROPERTIES-Hardware-Device manager-Click the plus sing near and check in the list )
U can also try...
Uninstalling the s\w....disconnect the USB cable..reinstal the s\w and connect the cable when it prompts to...

Jun 02, 2008 | Lexmark X4270 All-In-One InkJet Printer

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