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My gas fireplace turns on for a minute or so. then the flames turn blue as if lacking oxygen, then go out completely.

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Blue is a good flame.. Yellow, lazzzy flame is lack of oxygen. When the main flame comes on, it may be pulling the pilot flame away from the thermocouple..

Posted on Sep 24, 2008

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We can get the pilot light on but the logs do not have a flame


If that is a millivolt type heater, the pilot generator is weak. It will hold the pilot but not operate the solenoid. Get a new pilot generator. If it works ok for a minute or 2 but dies then the pilot safety feature is dusty and nees to be blowed out.

May 09, 2011 | Heating & Cooling

1 Answer

Flame has stopped flickering on our Century Heating electric fireplace, model HEF26. Fuses or motor?


Probably, neither. If there's no brightness at all, the bulbs are burned out and need to be replaced. If the brightness is there, but no flickering, then it's probably the motor or the shaft that the bulbs are on is stuck and can't rotate. Really not an uncommon problem with electric fireplaces, no matter who the manufacturer is. If you don't hear a humming noise when the flame function is turned ON. the motor may have overheated and shut down.

To test this, turn the Master ON/OFF Switch to OFF and unplug the fireplace from the wall outlet. Wait 12 - 15 minutes. Plug the unit back in and Turn the Master ON/OFF Switch to ON. Turn just the flame function ON. If it starts right up, the motor has cooled and the unit reset itself. If this continues to occur on a regular basis, contact the manufacturer's Technical Service Dept. If nothing happened after it was turned back ON, contact the manufacturer for replacement parts.

Hope this helps you troubleshoot and solve the problem. Please let me know. Thanks.

May 04, 2011 | Heating & Cooling

1 Answer

My Rinnai Flame fire classique ib30 will light, but as soon as i lift my finger it goes out, what is my solution??


From what you have describe, it sounds as if the Thermocouple on the Pilot Assembly has failed and needs to be replaced. Or if this is a Vent-free (vent-less or ductless) gas fireplace, the Oxygen Depletion Sensor (ODS) is clogged with dust, lint and/or pet hair. The ODS constantly monitors the room's oxygen level to make sure that there is enough O2 for safe combustion. The ODS is part of the pilot. The reason I mention this, is that your model does not appear in any of the Rinnai USA products. So, I don't know if it's a Direct Vent Gas Fireplace or a Vent-free Model. In any event, the Thermocouple can be an issue with both.

Hope this helps you troubleshoot the problem.

Apr 15, 2011 | Heating & Cooling

1 Answer

Looking for user manual for Insta-Flame H20 fireplace


The Insta-Flame burner was a product of Majestic Fireplace/Vermont Castings, which went bankrupt and is no longer in business. However, Monessen Hearth, bought the gas fireplace and gas log part of the business. But, their new model numbers don't match up yours. If you could provide me with how old your fireplace is , the full Model Number and Serial Number. I may can help you.

Please advise.

Mar 23, 2011 | Heating & Cooling

1 Answer

Cant get my dimplex club electric fire to come on


Do the rest of the functions of the fireplace work? If so, turn the Master On/Off Switch to OFF and plug the unit for 12 to 15 minutes. After the time has elapsed, plug the unit back it and turn the Master On/Off Switch to ON. Then turn on the flame function switch. Hopefully, that timeout allowed the unit to reset itself and the flame function is now working. If it isn't, either the flame function switch is faulty or the circuity to the light bulbs and the ro-tater motor that turns the shaft, that he bulbs are attached to, has failed. Without knowing how old the unit is and how much use it's had, it's hard to pin down one thing that is causing the problem. If it's any consolation, you are not alone. Hundreds of these electric fireplaces (all makes & models) fail every year.

If all else fails, contact Dimplex USA, Technical Service at 888-346-7539.

Hope this helped to solve your problem.

Mar 17, 2011 | Heating & Cooling

1 Answer

Gas fire place flame to low, do you have a schematic to increase the flame ?


Generally, whether it's a Vent-free or Vented fireplace, lower than normal flame height is caused by 3 things: Low Gas pressure; The air shutter control valve is clogged or needs adjusting; The burners need cleaning.

I haven't seen a unit in the past 10 years, that has a flame height adjustment, other the flame height control knob, that's part of the control assembly. Have you checked that, to see what height it's turned to low?

Perhaps, if I knew who the manufacturer was and the model number, I could be of more help to you.

Mar 15, 2011 | Honeywell Heating & Cooling

2 Answers

My fireplace wont stay lit with the glass on the min i take the glass off it will stay lit i have a good vent and it is propain could it be that there ant enough gas presure it is a heat n glo 6000 the...


The reason this is happening is that the overload switch, which is part of the safety features has gone bad. That's why the burner will only light with the glass off. The orange color of the flame from the pilot flame is normal for propane.

Unfortunately, this is not a DIY fix. If you can find a qualified service technician, that's the best way to go. As, Heat-n-Glow fireplaces are a basic, builder box line. And as such, have some quirks that other, more expensive gas fireplaces don't have.

Hope this helps solve your problem.

Feb 18, 2011 | Heating & Cooling

1 Answer

The pilot light will not stay on for more than 5min. If I light the fire when its on,it just goes out. The fire is a Fusion 2/7


I assume this is a gas log? If so, you have dust in your pilot assembly. Turn everything off and let it cool. Note the opening where the pilot flames burns. Use the wand from your vacuum cleaner and place it over the opening for the pilot flame. Gently tap the side of the pilot assembly while holdign the vacuum above the opening. This will lift the minute dust particles out and allow the flame to burn nice and blue again. These logs have Oxygen Depletion Valves on them. The pilots are very sensitive to dust.

Jan 18, 2011 | Heating & Cooling

1 Answer

My Majestic DVR36RN gas-log fireplace insert will not start. No ignition when striker is depressed, no flame lit at all. Gas inlet line open, pilot switch to "pilot" as directed. Maybe...


Majestic DVR36RN: Here's what you need to do: Verify gas line is open. (You said you already have done that). Next turn the switch to pilot (you said you did that too). Make sure wall switch is on also. Now press and hold the pilot switch and hit the ignitor. Once it lights you need to continue to hold the pilot switch for roughly 1 minute. Release the knob and the flame should stay lighted. Now, turn the knob to on. You should be all set now.

Nov 09, 2010 | Heating & Cooling

2 Answers

I have a Peterson Real-Frye ceramic vent-free fireplace/ log set in my bedroom and my problem is that the log set constantly shut off and the piole goes out. What is my problem and how can this problem be...


there is a thermocouple which is a piece of metal that sits in the pilot flame if this is not in the flame the pilot will go out if this is bad the pilot usually will not light or stay lit let me know if this is useful or of any ?'s

Jan 06, 2009 | Heating & Cooling

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