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I recently had one of my pc;s crash and had to have the operating system reloaded. The people at Future Shop did this for me - less the programs such as Norton 360 that I had purchased and downloaded. then I contacted a technician from Norton who helped me through the download and I thought we had the program reinstalled. We did but it was only downloaded as a trial version and I have since had an error message telling me that I needed to pay for another subscription .. I have the product key and a reciept for the program and I would like to have this problem addressed before this trial version expires..... Can you help me.
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For the starters I would suggest re-installing new Operating System. If that will not help, then there is a chance that you have faulty Hard Drive, RAM or even motherboard. In that case you will need to make diagnostics for all possible components or just give to repair shop.
After you restore your computer, you must also reinstall the drivers for things like your wireless receiver. This is found on the Drivers disk, also gotten with your computer. Follow directions to recover all drivers are found on the disk.
This is an operating system failure. You can try a system repair or reload with your recovery or operating system disc. Start with the repair, then the reload, if necessary. However, I've found that about 7 out of 10 times in a case like this, the hard drive has crashed and needs replaced. If you have any issues during or after the repiar/reload then it's the hard drive.
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