Question about Cell Phones

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Cell phone issues

Hello my name is cecil.stapley@pcpinc.net several months ago we had two employees leave they were sales men and there cell phones turned in went from 4000 minutes per month to zero and the strange thing was on one phone showed that there were several calls incomming but only for 1 minute then the caller called the new cell phone of the sales person now working for a competitor how does this happen

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  • cec123 Sep 24, 2008

    This is not an answer I don't need smart ***, I want to know how the phones were manipulated especially 404.667.5004, and how all those customers who called 4000 min/month got access to the new number (404.909.4576)and call volume went to zero. One thing we found is that a retired sales man who has a cell (404.667.5005) from us called this number 404.667.5004 call lasted 1 minuten one heard the phone ring then according to the bill this phone 404.667.5004 calls back to the to the retired sales person 404.667.5005 then the retired sales person calls the new number of the salesman in question 404.909.4576.This whole process according to billing records took 3 minutes.

  • cec123 Sep 24, 2008

    how does a phone the 404.667.5004 not ring (must be disabled) then call back to the originator 404.667.5005 with out human intervention.



    Another strange issue is that we do see a call to T Mobile customer service recorded from 404.667.5004 on Jan 11 after which all calls on this number stop even though 10 calls were made from this phone inadvertantly by office staff they are never recorded on the bill.

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Call forwarding is active

once 404.667.5004 is called - the call is transferred to the new number automatically, no need to answer the phone.

call forwarding uses the minutes of 404.667.5004 - it can be deactivated on the phone or from the service provider.

Posted on Sep 24, 2008

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This is the problem the sale person have diverted all the calls to new number, billing is done to your old number ,please call the service provider and disable these functions .... Hope this helps you ...



Good luck...

Posted on Sep 24, 2008

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It seem like the sales person was working for the competitor at that time too.

Posted on Sep 23, 2008

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