Question about Sony Handycam DCR-HC21 Mini DV Digital Camcorder

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Error code c:31:23

Hello

ihave handycam sony ccd-trv218e pal

it gives me code c:31:23
please help me

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  • 3 more comments 
  • jobi2003 Dec 13, 2008

    When you have a tape in and try to record or play it will not work and a
    beeping sound and a trouble message C:31:23.

    Model of my camera ccd_trv 218e pal.

  • Anonymous Dec 15, 2008

    MODEL# DCR-TRV350 SAME PROBLEM/ERROR CODE .

  • briann324 Dec 25, 2008

    I may have had a bad tape cartridge, (MiniDV) in my Sony DCR-PC110. It came up with the C:31:23 error and indicates to remove the cartridge with an arrow. At least that's how I interpret it. Not to say I know what the actual problem is now, as I've done a visual check and a careful cleaning a couple of different ways incluing using a Sony cleaning tape (sparingly). Still not working, and even trying a new tape it gets damaged by crinkeling the tape. It may indicate that something in the camera mechanism is no longer moving the tape properly, like a broken belt, or the tape head is not actually moving. I have not been able to actually see much of the mechanism when a tape is inserted, it loads but in PLAY mode, the tape spool that shows through the cassette window does not turn.

  • pascaleppink Jan 07, 2009

    I am also getting the code c:31:23. I was first getting it sporadically, now I get it as soon as I switch on teh machine (PC-110). Indeed a bleep sound comes along with it.

  • bassemo Mar 23, 2009

    Sony DCR-TRV285E Digital-8 Digital Camcorder"error code c:31:23" problem





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Sony is pretty secretive about the :23 code. It can't be found anywhere. However, to service the C:31 code, Sony recommends you do the following:


  1. Turn off the camcorder.
  2. Remove the battery or disconnect the AC power adapter for 60 seconds.
  3. Insert the battery or reconnect the AC adapter.
  4. Turn on the camcorder.
  5. If the error message appears, service may be required.

Posted on Mar 28, 2009

  • Laila Love
    Laila Love May 17, 2014

    what about 31:60 code?

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