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How do you remove the "sender not specified" prompt from Ricoh multifunction copiers for sending emails?

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  • mleckman Sep 23, 2008

    ricoh copiers have the ability to scan and email files. there is a utility called web monitor that allows you to create email addresses for the copier. Once that is complete and you try it, the copier comes up with an error, "sender not specified" even though the tab has been selected. you then have to click on edit 9on the copier) and select the "use name as sender" then it will work

  • mleckman Sep 23, 2008

    Inky,



    ricoh mp 3055. there is a tab in the "create address" function that asks the question and i have tried with it selected and deselected but the copier still comes up with the prompt

  • Laurentiu TUDOR
    Laurentiu TUDOR May 11, 2010

    please, can be more accurate in expression?

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  • Contributor
  • 21 Answers

All the new generations of copiers (the big ones) have the ability to send a scan by email. That interface named "web monitor" (it's a generic name!) need to be correctly configured.
Will be to create an email address (virtual) of copier, which has an insert in the address book and to assign them a name. You choose as default sender name.
ex. email address: name@your_domain_name.com (ricoh-scan@abc.com)
ex. name of address: name_of _scanner (Ricoh_scanner)
It is necessary for email protocols (in the email header) witch it says to the receiver: I'm mail from xyz@abc.com, please replay address is xyz@abc.com, etc.

Posted on Sep 24, 2008

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  • Ricoh Master
  • 691 Answers

What model do you have and does the prompt only come up when you select a scan function? Have you added sender info to the address book? Let me know your model and I should be able to help you.

Posted on Sep 23, 2008

  • Inky Fingers
    Inky Fingers Sep 24, 2008

    Are you sure the model is correct at MP3055 as I can find no such model number.

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1 Answer

Fax forword ricoh mp171


Print documents received and forward to a specified end receiver. This is useful if, for example, you are visiting another office and would like a copy of your documents to be sent to that office.
You can also specify a "folder" as the forwarding destination.
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  • To use this function, set [Forwarding] under [Administrator Tools] to [On].
  • The Forwarding function does not forward documents received with Memory Lock.
  • You can select end receivers only from among destinations programmed in the Address Book. You cannot specify programmed transfer stations as end receivers.
A fax number, e-mail address, IP-Fax destination, and folder can be set as the forwarding destination.
When you wish to change the end receivers depending on the senders, specify the end receivers by the senders, at "Program Special Sender". Documents not received from specified senders are sent to the destination specified in this function. For details about programming special sender, see "Program Special Sender".
You can set whether or not to print the forwarded documents on this machine in "Parameter Setting" (switch 11, bit 6). See "Parameter Settings".
Deleting a destination specified as a forward destination from the destination list causes the settings of the forward destination to be deleted, so they must be registered again. When a destination is changed, a document is transmitted to the new destination. If there is no destination of the specified type, you can set which destination to be used as an alternative destination in "Parameter Setting" (switch 32, bit 0). See "Parameter Settings".
You can program one of the User Function keys with operations for this function. See "General Settings/Adjust".
If you have specified a folder for forwarding, you can specify the file format used for forwarding in "Parameter Setting" (switch 21, bit 3). See "Parameter Settings".
User Parameters (switch 37, bit 4) on the Fax Features menu allows you to include the sender's name in the names of files sent to folders. However, garbling of the file name and data loss can result if the receiver's operating system cannot accept certain characters in file names. To prevent this, use User Parameters (switch 37, bit 5) to limit the file names to plain characters only. If you limit file names to plain characters only but errors still occur, disable display of the sender's name in the file name of documents forwarded to folders. For details, see "Parameter Settings".
Using the parameter setting (switches 38 and 39), you can specify the maximum number of resends that the machine attempts if it fails to forward a fax (including faxes from special senders) to a folder destination, and the interval between the resend attempts.
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or download the operations manual to guide you here ..http://support.ricoh.com/bb_v1oi/html/oi/re/model/mp171/mp171en.htm

Mar 24, 2013 | Ricoh Aficio Office Equipment & Supplies

1 Answer

I have a Ricoh Aficio MP 161 SPF. Faxes unable to send. Message on screen: "Cannot connect to DHCP"


one has nothing to do with the other.but to get rid of the cannot connect to dhcp gotouser toolson the top u will see a few tabs.. select the network tab.one of the options will be ip . select it and select specify.then press ok and exit user tools. that will get rid of the cannot connect error.but again it has nothing to do with the faxing

Jul 17, 2011 | Ricoh Aficio MP 161 Black and White Copier

1 Answer

Ricoh Aficio Colour MP C6501 giving me "SENDER NOT SPECIFIED" while trying to scan and send to email. please help


usertool > system Settings > File Transfer > next >next Auto Specify sender name > turn it on hit ok.

Also check Administrators email has been programmed in File Transfer

Oct 02, 2010 | Ricoh Office Equipment & Supplies

1 Answer

Computers crashed due to an outage...cannot scan docs


Reboot the machine first. If that doesn't work, go to user tools - system settings - file transfer or interface settings (depending on the model) and enter and admin email address. Then go to admin tools and tell it to auto specify a sender. It is looking for who is sending the scan, not who is receiving it...

Apr 08, 2009 | Lanier Office Equipment & Supplies

3 Answers

Sender not specified ricoh mpc5000


go into user tools file transfer settings then enter anadmin email address then theres a box that says auto specify sender name select that.

Apr 02, 2009 | Ricoh Aficio AP3200 Laser Printer

1 Answer

When try to scan to email after the configuration was done,it displays message (sender has not been specified) And :Updating the destination the list has failed: also displays at button of MFP display...


at least one of the destinations in the copier address book has to be designated as a sender. or, set the "auto specify sender" to on, as long as their is an e-mail address programmed in the administrator e-mail address section.

as far as updating destination list failed. if you are using scanrouter, you need to make sure that an i/o device is set in the scanrouter program. if you are not running scanrouter, turn the delivery option (or delivery server) to off, in the file transfer section of your copier.

this should solve both problems.

Apr 01, 2009 | Ricoh Office Equipment & Supplies

1 Answer

Fax Print Sideways


problem has to be on the sending side..

Dec 03, 2008 | Ricoh Aficio 1018 Printer

2 Answers

I can't get Scan to e-mail working on my C2500 or 3260C printers. It keeps saying "sender's name not specified" but the Senders Name button is grayed out and can't be selected.


User Tools -> System -> File Transfer

Look for "Auto Specify Sender Name" (might be on 2nd page of settings) and set to "On". You also have to have specified an email address for the printer in the SMTP setup, I think.

Jun 23, 2008 | Ricoh Office Equipment & Supplies

7 Answers

Scanning - error: Sender's name not selected


Finally figured this out!!

Go to: UserTools - System Settings - File Transfer Tab - page 3 of 3 - Auto-Specify Sender Name - <ON>

Jan 30, 2008 | Ricoh Aficio 1515MF All-In-One Laser...

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