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Frequent Diner We set up a frequent diner program to earn points for our customers; only problem is that our happy hour prices get un-discounted when we input a customer number

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  • eric170 Oct 15, 2008

    I set up a frequent diner option where customers accumulate points for $ spent. Under loyalty incentives, I set up a points reward option (100 points). The reward is a free gift card in the amount of $10. Under the loyalty plan I have it set to accumulate points. I'm not sure what steps I could have missed...

    One of the main problems is probably that this is an older version (v 10.5) which seems to have lots of bugs. I also have problems with the program not properly assigning points to customers and/or not actually adding credit to gift cards when prompted by the loyalty program. I have called tech support at the company and they want to upgrade to a newer program; the only problem is that I'm on windows 2000 with 512 MB of RAM.

    For a patchwork solution, I set up a time dependent menu (schedule) that comes on during happy hour - the happy hour prices are then completely different menu items, not time dependent versions of the same menu item; not ideal, but at least everything seems to be working.

    If there are other setup options I might have neglected I am all for hearing about them.


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You might have missed in few steps while creating the program. Can you jort me down the steps to replicate the same on my machine

Posted on Oct 15, 2008

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