Question about HP Office Equipment & Supplies
do you installing both cartridges (black and colour)?
if you do so, my advice is to reinstall the driver for your printer.
if you install ONLY the black cartridge, and the color cartridge remain the old one, (which in my opinion is the present case), your problem is from the color cartridge.
The color cartridge have 3 colors and this are: cyan (some kind of blue), yellow and magenta (similar with a pink color, but more intense). The problem is simple: in your color cartridge has left only the magenta color, cyan and yellow tanks are empty.
have 2 options:
1. buy a new color cartridge
2. refill the color cartridge.
Posted on Sep 23, 2008
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Posted on Jan 02, 2017
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