Question about Xerox WorkCentre C2424DN All-In-One Laser Printer

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Paper jam how do you solve the problem with a paper jam that has been cleared and printer still shows error

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If you cleared the paper jam an your printer still shows this paper jam, you may try this:
1. after you clear the paper jam, turn off an on the printer.
2. if above advice is not working you may try to look more carefully (with a flashlight maybe) if a small piece of paper is not blocking the paper jam sensor.
3. unfortunately this is a job for a qualify serviceman.
4. in less then 2-3 % of cases is a defective sensor, and must be replace by a serviceman.

Posted on Sep 23, 2008

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Posted on Jan 02, 2017

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Clearing a paper jam


Dear Sir,

plzz follow this step to solve your problem,


  • Step 1 Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred.
  • Step 2 Turn off the printer.
  • Step 3 Remove any paper trays. Inspect them for wrinkled or damaged paper.
  • Step 4 Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.
  • Step 5 If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it.
  • Step 6clear-printer-paper-1.6-120x120.jpg jQuery(document).ready(function(){ jQuery('#jsArticleStep6 span.image a:first').attr('href','http://i.ehow.com/images/a00/3f/31/clear-printer-paper-1.6-800X800.jpg'); }); If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly (see A). The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.
  • Step 7clear-printer-paper-1.7-120x120.jpg jQuery(document).ready(function(){ jQuery('#jsArticleStep7 span.image a:first').attr('href','http://i.ehow.com/images/a00/3f/31/clear-printer-paper-1.7-800X800.jpg'); }); If the paper does tear, try rotating the roller gears manually to free the paper (see B). Don't force anything, though.
  • Step 8 Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.
  • Step 9 If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path



  • Thanks For YOur Time,

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