Question about GE JS905SKSS Stainless Steel Electric Kitchen Range
I've had this range for a little over two years. The heat level directions that surround each control knob are coming off and fast! I just wipe the range down, use no abrasives-don't want to scratch the stainless steel. Purchased extended warranty through Sears. When the tech came out to address this and another issue, he informed me that he sees this problem quite a bit and that it is "cosmetic" and thus not covered. I e-mailed Sears right away along with GE. To date, both entities stand behind it being cosmetic. I take issue with that! How do they expect people to operate this range when the decals finally come off? I do most of the cooking and would remember but what if someone who is not familiar with the range use it? Do they get it by osmosis or the the Psychic Network? I feel this is an engineering flaw and a safety issue. Anybody else have this problem?
Hello hulamaej ,
Welcome to fixya.
I'm Huuum and happy to assist you,
If you call ge and ask for consumer affairs.
tell them you are going to remodel your kitchen an you picked out all the ge monogram appliances and have the loan money set aside and ready!
Nut you will not make the purchase until they send you a set of ner stickers to remedy your new stoves old problem.
Be nice and sweet and calm. Get everyone to spell their names to you, even if you know them already!
If someone does not give you the answer you want ask (Nicely for the supervisor, and then for his supervisor, and so on!
They do more than that for people who's warranty is over .
I've had them call me to swap out some ones fridge on many occasions.
I' pretty sure I can get you the stickers and have GE mail them to you!
Mean while if you do not succeed
Then send me the info.
The exact model # with all the letters and numbers completely
And serial #
And your name, address, tel # zip code and the date you bought it
And I will get you the parts for free!
I am a dealer!
late me know
Please do not forget to leave a rating when you are finshed
Posted on Sep 23, 2008
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