Question about GE JS905SKSS Stainless Steel Electric Kitchen Range

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GE stainless steel glass cooktop slide in range-control knob decals coming off

I've had this range for a little over two years. The heat level directions that surround each control knob are coming off and fast! I just wipe the range down, use no abrasives-don't want to scratch the stainless steel. Purchased extended warranty through Sears. When the tech came out to address this and another issue, he informed me that he sees this problem quite a bit and that it is "cosmetic" and thus not covered. I e-mailed Sears right away along with GE. To date, both entities stand behind it being cosmetic. I take issue with that! How do they expect people to operate this range when the decals finally come off? I do most of the cooking and would remember but what if someone who is not familiar with the range use it? Do they get it by osmosis or the the Psychic Network? I feel this is an engineering flaw and a safety issue. Anybody else have this problem?

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  • roselyn0501 Jan 25, 2009

    I have the same problem. I'm not sure what caused the decals to come off. I don't use any abrasive cleaners. Any way to have this fixed and get new labels/decals?

  • rlshacklett
    rlshacklett Feb 20, 2012

    I have had the same problem with a GE Profile Gas Cooktop JGP945SEKSS where the lettering has worn off. I call GE parts and Customer Service; but their only solution was for me to order a whole new cooktop surface discounted to about $150. Not much of a solution and in my opinion, poor customer service. This sound like a broader problem that GE has no interest in addressing. I'll buy futute products from another manufacturer in the future.

  • Julie Sowry
    Julie Sowry Aug 03, 2014

    You can purchase all GE decals from ovenlettering based in the UK

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  • 750 Answers

Hello hulamaej ,
Welcome to fixya.
I'm Huuum and happy to assist you,

If you call ge and ask for consumer affairs.
tell them you are going to remodel your kitchen an you picked out all the ge monogram appliances and have the loan money set aside and ready!
Nut you will not make the purchase until they send you a set of ner stickers to remedy your new stoves old problem.
Be nice and sweet and calm. Get everyone to spell their names to you, even if you know them already!
If someone does not give you the answer you want ask (Nicely for the supervisor, and then for his supervisor, and so on!
They do more than that for people who's warranty is over .
I've had them call me to swap out some ones fridge on many occasions.
I' pretty sure I can get you the stickers and have GE mail them to you!
Mean while if you do not succeed
Then send me the info.
The exact model # with all the letters and numbers completely
And serial #
And your name, address, tel # zip code and the date you bought it
And I will get you the parts for free!

I am a dealer!

late me know
Huuum
Please do not forget to leave a rating when you are finshed

Posted on Sep 23, 2008

  • 3 more comments 
  • Paulette Mesiona May 25, 2013

    Good morning Neil, Is your offer still open. I have a GE Profile Stove with the decal problem. I will be happy to provide my model and serial numbers. Thank you

  • Stacey Oge
    Stacey Oge Jan 28, 2014

    Me too Neil!! Any chance you can help me with mine? It's only 3 years old and the numbers have almost all rubbed off!

  • Britt Brochard
    Britt Brochard Mar 06, 2014

    Hi Neil, I have the same problem. I tried your suggestion of calling consumer affairs. I finally reached a supervisor who refused to put me on the line with her manager, and will only offer to sell me the part at a discounted price. Their retail on the part is $545, and they will sell it to me for $140. I have serious issues with a french door ge refrigerator, and they will only give me half off parts and labor or money off a new one. Their customer service is abysmal. Do you think you might be able to help me?

  • AM Welker
    AM Welker May 06, 2014

    Hi Neil, I am experiencing the same issues that some of the other readers have mentioned. My appliances are a little older than some listed but I still feel I paid a lot of money for a "top of the line" appliance that obviously has a design issue. I was told to replace the surfaces ($600 discounted) & only use warm soapy water or vinegar & water. Excuse me, but doesn't soap have some chemical component to it & vinegar is acidic. I find it hard to believe that in time the results would be the same on the replacement surfaces. Thanks for the information about the stickers. This info was never mentioned in my call. I hope that my next call will have a different outcome.

  • Susanne Nowlan
    Susanne Nowlan Apr 08, 2016

    Neil, would love to purchase some stickers as well, are you still selling them?

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