Question about HP 1010 Plain Paper Inkjet Fax

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HP 1010 fax - only receives first pages of a fax

Page one of incoming fax is received just fine.  Sometimes page two is OK.  But then the fax stops receiving, and the fax displays "received error" and the rest of the fax is not received.  The LCD display says, "Ask sender to re-fax."

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  • epalmer18 Sep 23, 2008

    No DSL - I have a cable modem.  And this fax uses a dedicated phone line.




    I thought of the "noisy phone line" situation also, and turned the "ECM mode" to "off" to see if that would help.  Do you have any other ideas?

  • epalmer18 Sep 24, 2008

    Just to repeat, this fax uses a dedicated phone line.  My cable modem is hooked up yo my computer, not the fax.  Separate equipment.  The fax is on a phone line, which was working fine a few days ago.


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Do you have DSL, or any other type of digital phone line.

Usually this is caused by a "noisy" phone line; some sort of interference.

Posted on Sep 23, 2008

  • Leroy Elliott
    Leroy Elliott Sep 24, 2008

    Cable is digital also. You need an analog line. Fax machines are analog devices.

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