Page one of incoming fax is received just fine. Sometimes page two is OK. But then the fax stops receiving, and the fax displays "received error" and the rest of the fax is not received. The LCD display says, "Ask sender to re-fax."
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The document does not feed into the machine. Be sure the document is not wrinkled, and you are putting it in correctly. Check that the document is the right size and not too thick or too thin. (See document types and sizes on page 43). You cannot receive faxes automatically. Check if "TEL" appears on the right side of the display. In TEL mode, you cannot receive a fax automatically. Be sure the handset is seated on the cradle properly. The machine cannot receive faxes manually. Do not hang up the handset before pressing Start/Enter to receive a fax. The machine does not send anything. Check that the document is loaded face down. Send should show up in the display after it dials. Check if the machine to which you are sending can receive your fax.
Printing a Reduced Incoming Document
Your machine can reduce the size of an incoming fax to fit the size of the paper
in your machine. Select ON to turn on this feature.
After you connect Cassette #2, you can turn on Automatic Reduction for each
cassette. (See Turning on Cassette #2 (Option for FAX-4100 and FAX-4750e), Page
1 Press Menu, 2, 1, 5.
2 If you have the optional Cassette #2,
press or to select CASSETTE #1
or CASSETTE #2, and then press Set.
3 Use or to select ON (or OFF), and
then press Set.
4 Press Stop/Exit.
If you send faxes from a computer on the same phone line and your Brother
machine intercepts them, set Easy Receive to OFF.
Cassette #2 can be purchased.
do a quick check on 2 things. - Copy a document(put a printed page on document feeder and press Copy button) , has the Copy come ok? if copy is also blank that means toner/ink problem, needs to be replaced.
- check with your Fax receive Print settings. is any setting of econo mode/ contrast/brightness Off the track? If found any of such issue then Reset it or put it on average (middle).
PRESS REPORTS IT WILL PRINT OUT A HELP PAGE LOOK AT THE SUB MENUE ON THE HELP PAGE MENUE SELCTION 3 FOLLOW THE PROMPT TO TURN ON THE RECEIVE OR IT MAY SAY EASY RECEIVE . GOOD LUCK BROTHER TECH / I HAVE THE SAME MACHINE AT HOME GOOD LUCK