I have the same problem, no picture at all. I just paid a 125.00 service call to find out it will be too expensive to fix. Where would I find the file that you spoke of ?? Any help would be appreciated. Thanks so much ! Dawn email is: firstname.lastname@example.org
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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Usually you have to be a certified technician of the manufacturer to order and receive those parts. It comes down to insurance reasons because if you were to install them yourself and the TV burned the house down and you were to perish, the company would be liable. As frustrating as it is, you will likely not get the parts. Are you saying that Haier will not provide a service technician for an out of warranty repair or at least point you in the right direction? That's poor customer service and I would think twice about purchasing from them again.
The Haier fix kit is 3 boards to replace the 3 boards in your plasma. So the only way to get it done is to order from Haier/Sears. Sears knows this! Make them come to your home, it is a warranty issue.
Is the tv black screen with sound? That's usually the problem. The Sears service rep will come out, order the upgrade kit, the kit is mailed to your home, then you notify Sears and they return and install the 3 boards. You can do this yourself when the boards arrive and skip Sears, but only if your comfortable removing the back of the plasma (about 25 screws) and replacing circuit boards.
too bought a Haier Plasma 42EP24S ,it stopped working after 7 months -I moved and did not touch it for the next five months while searching for another tv to replace it- I came apon this site . the tv was out of warrenty by both sears and haeir well after reading these posts I called haier america and complained they in turn extended my warrenty and a sears rep came on 5 differant times and replaced all the boards inside tv with no luck - so after putting in over $1400.00 in parts an repair into a $1200.00 tv they wanted to start replacing boards again I refused and kept complaining to several differant reps at sears [they told me it was haeirs responsabilty not thiers] I don't know haw many times I explained to them that sears sold me the tv not haeir so stand behind what you sell -well after alot of calls and persistance sears replaced my tv free of charge with credt for a new tv for exactly what I paid SO DONT BUY ANY PARTS OR PAY FOR ANY SERVICE IF YOU BOUGHT THIS TV AND ARE HAVING PLOBLEMS be persistant untill its either fixed or replaced
My TV didn't have a crack, yet it still didn't work. Haier has a rotten product out there. I got mine from Sears, and Sears won't support it...especially if out of warranty. These guys should have had a recall on this product. Instead, they give it some kind of cute name like "service ticket" or some such nonsense. It's a losing battle. The TV is trash. Cut your losses. Don't put anymore money into that unit. Do yourself a favor and buy a Vizio, Sony, Samsung, etc. Don't buy anything from Sears or Haier again...It will save you great pain, expense, and heartache.
My experience with a Haier Plasma 42EP24S is that they have weak software chip that goes bad and can cause a number of symptoms from picture with no sound, will not recognize video inputs, or my current problem tv turns on and off irratically. This is the second time i have replace this chip, which is the socketed chip on the vga/component/dvi input circuit card. Last time i had this problem i ended up fixing it myself because sears took over 3 weeks and still could not figure out the problem. I am working on obtaining this chip, probally get about a dozen so if anyone thinks this may fix there problem as well i my have some for sale. email@example.com of Malobicky Digital Systems.
Many of the issues with this hunk of junk can be fixed by Sears through a "3 cards and a chip" upgrade - Sears will order the parts for you after they come out and see that sure enough, your monitor hasn't been upgraded (after the upgrade is completed, a sticker is placed on the monitor) which you most likely haven't had done. The chip will fix the problems you're having. I claimed this as "manufacturers issue" with Sears, since they know about the problems with these monitors and they did the work for free. The parts need to be ordered by their tech rep, then they are sent to your house, with instructions and if you're a little handy you can install everything yourself.
You need the upgrade kit - make Sears come out and order it for you - they know all about it, claim that the monitor should have been recalled. Mine was out of warranty, however I convinced them to fix the TV.
Mine did the same thing, I called Haier and reprted the problem. there is some kind of kit to remedy the problem where 3 boards are replaced. The repair performed by Sears service center was in home and cost me nothing for parts or a sevice call. Sadly now the monitor is working agin but with some interference of some kind. I called Sears service and they are coming back.