Question about Haier 42EP24S 42 in. EDTV-Ready Plasma Television

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Haier plasma monitor

I have the same problem, no picture at all. I just paid a 125.00 service call to find out it will be too expensive to fix. Where would I find the file that you spoke of ?? Any help would be appreciated. Thanks so much ! Dawn email is: clutter@ptd.net

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  • 61 Answers

Any way you can find out this unit has been upgraded before?
If unit already been upgraded to new software you dont need to spend lot of $$.
I think your problem will be either y-su or z-sus board.

Good luck
Dals123

Posted on Oct 09, 2008

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The Haier fix kit is 3 boards to replace the 3 boards in your plasma. So the only way to get it done is to order from Haier/Sears. Sears knows this! Make them come to your home, it is a warranty issue.

Is the tv black screen with sound? That's usually the problem. The Sears service rep will come out, order the upgrade kit, the kit is mailed to your home, then you notify Sears and they return and install the 3 boards. You can do this yourself when the boards arrive and skip Sears, but only if your comfortable removing the back of the plasma (about 25 screws) and replacing circuit boards.

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well after reading these posts I called haier america and complained they in turn extended my warrenty and a sears rep came on 5 differant times and replaced all the boards inside tv with no luck - so after putting in over $1400.00 in parts an repair into a $1200.00 tv they wanted to start replacing boards again
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My TV didn't have a crack, yet it still didn't work. Haier has a rotten product out there. I got mine from Sears, and Sears won't support it...especially if out of warranty. These guys should have had a recall on this product. Instead, they give it some kind of cute name like "service ticket" or some such nonsense. It's a losing battle. The TV is trash. Cut your losses. Don't put anymore money into that unit. Do yourself a favor and buy a Vizio, Sony, Samsung, etc. Don't buy anything from Sears or Haier again...It will save you great pain, expense, and heartache.

Nov 03, 2007 | Haier 42EP24S 42 in. EDTV-Ready Plasma...

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Many of the issues with this hunk of junk can be fixed by Sears through a "3 cards and a chip" upgrade - Sears will order the parts for you after they come out and see that sure enough, your monitor hasn't been upgraded (after the upgrade is completed, a sticker is placed on the monitor) which you most likely haven't had done. The chip will fix the problems you're having. I claimed this as "manufacturers issue" with Sears, since they know about the problems with these monitors and they did the work for free. The parts need to be ordered by their tech rep, then they are sent to your house, with instructions and if you're a little handy you can install everything yourself.

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You need the upgrade kit - make Sears come out and order it for you - they know all about it, claim that the monitor should have been recalled. Mine was out of warranty, however I convinced them to fix the TV.

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Mine did the same thing, I called Haier and reprted the problem. there is some kind of kit to remedy the problem where 3 boards are replaced. The repair performed by Sears service center was in home and cost me nothing for parts or a sevice call. Sadly now the monitor is working agin but with some interference of some kind. I called Sears service and they are coming back.

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