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Maxtor Basics E H D

Not recognised by pc E Machines 420 Windows XP SP2

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  • ed_nglo Sep 23, 2008

    Thanks for info - have found cause which seems to be a faulty usb connection on pc

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3 Answers

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There is a small step whic you should try.
Right Click MY COMMPUTER>Open Properties>Hardware>Device Manager

Scrol down and click the + sign on the universal serial Bus controller

Right click on USB Root HUB and select uninstall.
Uninstall all the USB Root Hubs.


Turn off the computer.
Plug in the maxtor on another USB port and turn on the computer.

Posted on Sep 23, 2008

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This may cause due to virus problem...its not a problem...u jusy click the drop down list box which was present in the my computer window address bar...after click tat u will open ur drive by selecting in the drop down list...this problem will fully recoverd by reinstall ur os as soon as possible..

Posted on Sep 23, 2008

  • mohammed marika thambi
    mohammed marika thambi Sep 23, 2008

    Windows thinks your external is a cdrom for some reason or another.

    Right click my computer and choose manage. Scroll down to disk
    management. Look for the drive in the lower right. See if it is comming
    up as a cdrom or disk drive.

    If it is comming as a cdrom right click the drive and choose update driver.

    Also try going to device manager (you can do this from the manage
    screen also). Expand the disk drives and cdroms - find the drive in
    question. Right click and choose remove/uninstall.

    Eject the device using the little green arrow in the task bar.

    Reinsert using a different USB port.

    When the auto run comes up choose do nothing.

    Open windows explorer (win key + E) clcik the drive on the left. check
    the drive for any auto run files, config files, ect. There may be
    something copied to it or installed on it that is making windows think
    it is a cdrom.

    If nothing is present - you'll want to try and remove your data from it.

    The manufacturer should have a utility to rebuild or reinitialize the
    drive on thier website. After everything is done copy your data back.

    Some good data removal tools are

    testdisk

    http://www.cgsecurity.org/wiki/TestDisk

  • mohammed marika thambi
    mohammed marika thambi Sep 23, 2008

    check ur port thro device manager..then usb port can be can be rectified by reinstall ur port software

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Is the PC not recognizing it at all or does it say that it is an unknown device?

Posted on Sep 23, 2008

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