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Recycle the router by unplugging it and plugging it back in. One thing to always remember is that if the modem and the router gets turned off, then when they come back on the modem needs to power up first, then power up the router. If that sequence does not happen you will drop connections.
This just happened to my siste and a frind of mine recently. It can be a few things.
Are you connecting via wire from your laptop or wireless? I'm hoping they did not remove a wireless router and not explain this to you.
With a new modem your main IP address would change. First I would try turning off everything, unplug the modem and any connected switches or routers. Wait at least 10 minutes, better yet, unplug them and go to work, go shopping etc.. Then plug the modem back in, wait 2-5 minutes, plug in any routers and switches, wait 1 minute then turn the laptop back on. See if that solves the problem.
First thing. Shutdown your computer and unplug everything from the modem (including the power cable). Turn on your computer and log into your desktop. Now plug the power cable into the modem, and then plug in the USB from the modem to your computer with NO network cables plugged into the modem. If that doesn't get the driver installed, here's a link to one you can download below.
First, since this router was used by someone else, you'll need to reset it. After you plug the power in, push in the little button on the back (you'll probably have to push it in with a pencil or pen). Hold it in for about 15 seconds until the power light on the front begins to blink. Now you're ready to hook up the router. The router probably has 5 ethernet ports on the back. The ethernet cable that comes out of the modem goes into the WAN port on the router. This is the one port that is separate from the others. The computer has an ethernet cable that is currently plugged into the modem. Disconnect it from the modem and plug it into one of the 4 remaining ports on the back of the router. Now the router is in the middle. Modem connected and computer connected. If you have a cable modem, you'll need to unplug it for about 15 seconds and plug it back in. Trust me on this--you just have to do that. If the cable modem also powers your phone, you'll need to take the battery out of the modem and then put it back in. Now turn on your computer. You should connect to the internet. If not, the router will need some setup, but unless I know more details, I can't help you. You'll just have to ask again.
Keep the baby away from your equipment ... it is dangerous for the baby to be pulling on wires ...
Turn everything off ... everything ... unplug your router ... at the rear, find the small hole ... insert a paperclip into the hole ... depress and hold the small button inside for 30 or more seconds. Plug in the modem ... wait for it to settle down. Plug in the router power ... press the button again with the power on. Connect the uplink (wire from the router to the modem) ... let things settle down again ... plug in other network wires ... wait ... turn on your computer(s) you will now have a router that is back in new condition with factory settings ... if not ... replace the router, there is a fault in the device.
Which light is that? If all connections are good, try unplugging the router for a min, then plug it in. you may have to uplug modem first. Try unplugging and turning off all devices and computers. Power up modem, let it do its thing, power up router, let it do its thing, then turn on PCs and other things connected to the router. Sometimes when things change on a network, they need to be reset to re-establish their connection.
Turn everything off:
Cable modem unplug the power to the modem if it has a battery remove it.
Router unplug the power to the router
Shutdown any and all computers connected to the router
Turn everything on in this order:
Cable modem wait until all the lights are on but the internet act light
Router wait until the lights goes through it's test cycle and the internet light (wan) is on.
Boot up the computers one at a time after the first computer is fully loaded go to the next computer
It is hard to tell from here with the amount of detail supplied but here goes...
There are a number of things that could cause this:
1) Modem does not realize that the router is plugged in and has not given it an IP Address. Unplug the power to the modem and the router. Wait 60 secs and plug in the modem, wait another 60 secs and turn on the router, 60 seconds after this boot up your computer.
2) Some ISPs record the MAC addresses of the device connected, if this is the case you need to dig ot the router manual (page 53), go into the management console and have the router clone the MAC address.
3) Miswired. It should be ISP cable to modem, cat5 from modem to the WAN port on the router and then a cat5 cable from any of the ports labeled 1,2,3,4 to the computer. In your setup do NOT use the uplink.
4) Misconfigured router. Reset the router back to factory default by inserting a paperclip into the tiny reset switch located in the front panel.
5) Defective router or cable.