Question about Visioneer OneTouch 8920 Flatbed Scanner

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Need to install One touch 8920 flatbed scanner

I need to install one touch 8920 flatbad scanner in another computer, but we do not have the cd...please advise.

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  • renoir4u Sep 23, 2008

    Thanks. I was able to download the software and it shows up on the right corner of my screen. Now, when I click on connect, it gives me message "scanner is not connected". I tried unplugging it, restarting the computer, etc and still ''scanner is not connected". Am I missing something? Sorry---Please advise.

  • renoir4u Sep 25, 2008

    Thanks. This scanner was in another computer before and when it's plugged in, it makes a little noise for confirmstion. Now that it's plugged in in my computer, it does the same thing, so I'm assuming it's reading it, but it's 'not connected'. I hope this makes sense

  • renoir4u Sep 26, 2008

    when you attach this scanner to your computer do you get a notice that the computer has a new device dound or if its connected and/ or you disconnect the usb cable from the computer does it tell you that a devise has been disconnected? ---- no



    if you check under control panel then under system then device manager does it show any devices with any problems detected? no problems detected.



    The scanner icon appears on the right corner of the computer and it attempts to connect the scanner, but still says unable to connect.

  • renoir4u Sep 26, 2008

    Universal serial bus controllers - Says USB working properly.



    I plugged the USB in all spots in the tower to see if there's a difference...all ports work, but still 'unable to connect'.

  • Anonymous Dec 29, 2008

    same issue here

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Hope this helps here is the location to download drivers for your scanner

http://support.visioneer.com/products/home/EOL/8900/downloads.asp

Good Luck
Jack

Posted on Sep 23, 2008

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  • jackbme Sep 24, 2008

    Need a little more information is this scanner plugged into a USB port and do you have any other peripherals plugged into any USB ports, If you do and you unplug anything does it tell you that a device has been disconnected or a new item has been found? If not you may need to go into the Bios of the computer to check and see if the USB ports are enabled usally the bios are accessed by pressing the (Del) key while the system is booting up then finding the option for USB ports to make sure they are enabled. Another option is if you are using the original cable from the first Computer or this is a different cable to try the original cable this would just be another option to troubleshoot this issue.



    Hope this helps

    Jack

  • jackbme Sep 26, 2008

    Sorry to ask again when you attach this scanner to your computer do you get a notice that the computer has a new device dound or if its connected and/ or you disconnect the usb cable from the computer does it tell you that a devise has been disconnected? also if you check under control panel then under system then device manager does it show any devices with any problems detected? Sorry to have to ask so many questions but I want to get your issue solved. I cant let a machine win so I am with you till we figure this one out let me know where we get with some of these questions.

  • jackbme Sep 26, 2008

    ok under device manager which is under control panel and under system check under hardware and device manager check the box that says universal serial bus controller and see what is all under this device. So far everything sounds like it should but if its not letting you know that a device is being detected when you attach or disconnect it is sounding like the USB is not functioning correctly or has not been enabled if this is not displayed in the device manager we are back to checking the bios set-up for your computer. Do you have any other USB devices on this computer?



    Jack

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I have upgraded to Windows 7. Where can I get drivers for Visioneer One Touch 8920 Scanner?


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Connecting the One Touch 8920 scanner to my Windows XP


Hello.

These problems seems to have a different solution every time and with differents addon devices.

However you might want to try this...

1. Restart the computer in safe mode and uninstall the scanner software from the control panel (add/remove programs or sofware)

2. Shut the computer down.

3. Unplug the scanner from the computer

3. Restart the computer

4 Install the software from the CD.

5. plug in the scanner to the computer and let windows detect the scanner.

6. (optional) restart again.

Good Luck.

Feb 10, 2009 | Visioneer OneTouch 8920 Flatbed Scanner

1 Answer

I need to install my scanner but do not have the cd.


Try this download site for the drivers. http://www.opendrivers.com/categorycompany/16/11669/scanner-visioneer-free-driver-download.html

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Visioneer one touch 8920


The scan motor is straining against somethinmg - so re do the lock/unlock routine and carefully examing the machine and the manual - usually in PDF on the software disk.

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