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Hello, I hope you can help me. I had a seagate hard disk fitted to my toshiba laptop at a local computer shop in the UK after the original hard disk failed. The new seagate hard disk failed after a couple of weeks and the local computer shop say that I must pursue a replacement directly with Seagate. Can you advise if this is correct? If so how do I contact seagate to arrange a return? Many thanks in advance for any advice you can supply.

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Under the Sale of Goods Act - it is the shop who is liable not Seagate. The shop has provided goods not fit for the service - When you purchased goods and service it was with the shop not the manufacturer.

The Sale of Goods Act 979, amended in 1994, say that when you buy goods from a trader they must fit the description, be of satisfactory quality - which includes lasting a reasonable length of time - and be fit for their purpose. If goods aren't of satisfactory quality you're entitled to compensation, which is normally the cost of repairs. The retailer, not the manufacturer, is legally obliged to sort out a problem if the goods don't meet these requirements.
A manufacturer's one-year guarantee is in addition to these rights - many offer free repair or replacement without quibble. Extended warranties are an extension of this.'

Either quote this or put it in writing - politely and without anger, to the shop. If they still refuse to take responsibility then mention you will be contacting Trading Standards.

Good luck

If this solution is of assistance then please rate it. Thanks.

Posted on Sep 23, 2008

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