Question about Creative Labs Zen Neeon MP3 Player

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Zen neeon 2

Hi
I have a problem my son deleted all the music on my SZEn 2 , I tried to put them back all seams fine 'transmitting data on the screen but once I check it still no music !!
what is wrong ?
thx
bea

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Http://support.creative.com/kb/ShowArticle.aspx?sid=8451.Go to the zen factory site.Enter the region you live in upper right corner.Then enter the unit you own any and all info about your unit and downloads are avaiable there,I agree you need to format the music file. if you need further assistance ,.contact me here or visit the site.thank you for stopping by. please remember to vote.RICHARDM69

Posted on Dec 18, 2008

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What you should try is to format the music folder on the zen. Then after that properly transfer the music and it should play with no problems.


Thanks,
Nate

Posted on Sep 23, 2008

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Well, thanks to my investigations I have found there is a solution. Pressing reset will not work and installing new f/w is a pain.

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Solved the problem. I solved the effing problem.

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Free Installation cd download for CREATIVE ZEN NEEON 2


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These symptoms points to a bad hardrive. Replace the hardisk and reload the latest firmware.

If your out of warranty with your Neeon, open it up. Loosen the 2 screws at the bottom of the player and remove it. Then carefully pry open the back plate using a small flat screw driver and remove the battery (it has a mini connecter on the top left, inline with the USB connector).

Remove the front cover. You'll find the hardisk on top of the board below the LCD. Remove it carefully from the connector. on its right side.

If you got a new HD, replace the old one and reassemble your Neeon.

Next download the latest Neeon Firmware Upgrade here:
http://sg.creative.com/support/downloads/download2.asp?MainCategory=213&Product=12214&dlcentric=9534&Product_Name=ZEN+Neeon+5GB%2F+6GB&OSName=Windows+XP

Firmware above is for Windows XP. You can download a version of the Firmware at Creative site in your region for your specific OS requirement...

Before

To install this firmware upgrade:
1. Press and hold the Play button while connecting your player to your computer's USB port.

2. Continue to hold the Play button for 10 seconds after connecting your player to your computer.
3. Release the Play button when the Find New Hardware dialog box appears on the screen.
4. Follow the instructions on the screen to install recovery drivers for your player.
5. Download the ZenNeeon_PCFW_LF_1_011_FM.exe file into your local hard disk.
6. Double-click the firmware upgrade file and follow the instructions on the screen.

I found the above instructions with other Neeon's forum here:
http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=176728

You'll have the option to format and reload firmware. Choose that option. Wait for the upgrade progress to finish.

When it's done, your player will connect and recognized by your computer. If it shows in MY COMPUTER as removable drive, then your in luck!

Proceed by drag and drop method of transfering your music files or using the CREATIVE MEDIA SOURCE ORGANIZER.

I'm currently looking for a way to hack the Neeons Hard Drive and replace it with a CF card just like what I did with my Zen Micro. Unfortunately the first CF card I bought (1 Gbyte) did not work on the Neeon, the XP wont recognize the player.

But I'm not giving up, I had to find a better replacement that match the compatibility requirements of the Neeon. I'll try different brands and speed. The CF card is much more robust and shock free. It reads faster with no hang-ups.

I'll post my results in the future if I succeed.

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I'm facing the problem too. The only thing you can do is push a pin or straightened paper clip into the Reset button. But dont push too hard as you might spoil the thing. So its good to bring a safety pin along, just in case.

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I'm a bit confused by your description, but you ARE talking about non music files... Is it possible at all that you deleted system files from your player? If so it really wouldn't respond. Try going into Recovery Mode; remove battery, hold power switch to ON, replace battery, release power switch when the Recovery Mode screen appears on the screen. Run Option 1 CleanUP, after it completes run Option 4 Restart. You will get a Rebuilding Library screen when it reboots, that's normal, then it should go back to your startup screen. Another thing to try is recovering you system files through a firware upgrade/install. I'm not sure it will work, but would you mind being a guinea pig? let us know how it turned out. Good luck

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