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Re: zen neeon 2
Http://support.creative.com/kb/ShowArticle.aspx?sid=8451.Go to the zen factory site.Enter the region you live in upper right corner.Then enter the unit you own any and all info about your unit and downloads are avaiable there,I agree you need to format the music file. if you need further assistance ,.contact me here or visit the site.thank you for stopping by. please remember to vote.RICHARDM69
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What size Zen Neeon do you have? The 512MB, 1GB, and 2GB models are Flash based and dropping them should do much damage unless you really smashed it up. However, the 5GB and 6GB models are hard drive based and dropping them from any height can be extremely damaging (especially if the hard drive was reading/writing when you dropped it). Basically, it's dependent on that to know how to continue with your issue.
I'm facing the problem too. The only thing you can do is push a pin or straightened paper clip into the Reset button. But dont push too hard as you might spoil the thing. So its good to bring a safety pin along, just in case.
I'm a bit confused by your description, but you ARE talking about non music files... Is it possible at all that you deleted system files from your player? If so it really wouldn't respond.
Try going into Recovery Mode; remove battery, hold power switch to ON, replace battery, release power switch when the Recovery Mode screen appears on the screen. Run Option 1 CleanUP, after it completes run Option 4 Restart. You will get a Rebuilding Library screen when it reboots, that's normal, then it should go back to your startup screen.
Another thing to try is recovering you system files through a firware upgrade/install. I'm not sure it will work, but would you mind being a guinea pig? let us know how it turned out.