Question about Xerox Phaser 4500 Printer

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Paper jam It tells me i have a jam at door 2. i remove the tray open the top and no jam. i have powered off waited and powered on and nothing changes

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When that happens it's one of two things, or your printer needs your Manteinance Kit to be Replaced or it's an Issue related to a sensor that's under the toner cartdrige when that sensor it's dirty, it got stuck and make the machine thinks it has a jam when obviously there's nothing there hope that i could help

Posted on Feb 26, 2009

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Sir my printer problem is on printer menu write a clearing paper path what is this massage and give me solution.


Thank you contacting FixYa for your printer inquiry.
This error is associated with either a sheet of paper blocking the paper path or a partial piece of paper that blocks path or trips a sensor. The printer will usually throw up a error code 13.XX on the display and the XX is a number that will indicate where in the paper path this error most probably occurred. Just follow the steps for your error on the below chart.
This link will take you to the user guide which will be helpfull identifying components and providing guidelines for most of the helpful hints and things you will need to know about this printer.
http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c00218691/c00218691.pdf
Locate your error on the matrix below and follow the steps. Comment back if you need more help. Thank you again for contacting FixYa.
TF
HP Laserjet Error Codes 0 - 19 Message on printer Display Panel What it means. What to do. 13.XX PAPER JAM [LOCATION] Media is jammed at the specified location (and possibly at other locations). If the message persists after all jams have been cleared, a sensor or sensor lever might be stuck or broken. For all jam messages, do the following: 1. Remove jammed print media from the specified location. Check the entire paper path for other pieces of media in the path. 2. Open and close the top cover to clear the message. 3. Check sensors and flags in the paper path for proper operation. 3.0 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation. 13.1 PAPER JAM OPEN INPUT TRAYS Paper-delay jam at paperfeed area. 1. Ensure that paper trays are loaded and adjusted properly so media can feed from the tray. It might be necessary to reduce the stack height of media in the tray. 2. Check the input area for obstructions such as media in the path. Also check to see if the registration assembly damaged or unseated. 3. Replace any defective sensors or flags. 4. Verify the media meets the specifications. 5. Check the pickup feed and separation rollers for unusual wear. Replace as needed. 6. Rotate the media in the input tray by 180° and/or turn it over On NX engines this is most likely the fuser flag or the ACPM. The ACPM has a photosensor hard-wired to the back of it. 13.10 PAPER JAM CHECK DUPLEXER Jam at duplexer. 1. Check the duplexer and the rear area of the printer for obstructions or damage. 2. Check the duplexer for proper operation. Replace the duplexer if a sensor is defective. On a 5si, 8000, or 8100 series laserjet a Duplex Jam can be caused by a tray 2 and 3 feed assembly failure. 13.14 For Laserjet 5si. This error is caused by a defective paper control PCA Replace paper control PCA. 13.2 PAPER JAM OPEN INPUT TRAYS Paper-stopped jam at paper-feed area. 1. Check the input area for obstructions such as paper in the path. Also check to see if the registration assembly is damaged or if the transfer roller is out of place. 2. Replace any defective sensors or flags. 3. Ensure the media does not exceed the maximum length. 4. If multiple sheets are feeding, it might be necessary to fan the media and reduce the stack height. Also, replace separation pad. 5. Verify that the fuser is properly installed. On NX engines this is an input jam. 13.20 PAPER JAM CHECK REAR DOOR Media stopped in the paper path during power on or when the top door was closed. 1. Remove all media in the paper path, and then open and close the top cover. 2. If the message persists after all media is removed: Check if media is jammed in the prefeed area. Replace any defective sensors or flags 13.21 DOOR OPEN JAM The top cover was open while printing. 1. Clear the jam and close the top door. 2. If the message persists, check the top door switch for proper operation. 13.5 PAPER JAM CHECK REAR DOOR Paper-delay jam at fuser. 1. Check the transfer roller and small media belt to ensure they are operating and can feed print media. 2. Check the paper path for obstructions at the transfer roller, toner cartridge, paper feed assembly, and fuser. 3. Replace any defective sensors or flags. 4. Turn the media stack over and/ or rotate it by 180° in the input tray. If still persists - replace fuser, then DC controller. 13.6 PAPER JAM CHECK REAR DOOR Paper-stopped jam at fuser. 1. Check the paper path for obstructions at the fuser and output/delivery area. 3. Replace any defective sensors or flags. 13.99 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors and flags for proper operation

Jun 09, 2011 | HP LaserJet 4350 Printer

2 Answers

I have a piece of paper stuck in the top of my hp 1012 printer and I cannot get at the area where the paper is.


Follow these steps to remove jammed paper from the printer

.
1.Open the print cartridge door, and then remove the print cartridge.
NOTE:  Opening the print cartridge door and removing the print cartridge relieves tension on the product rollers, which prevents damage to the product and makes the removal of jammed pages easier.

Figure 1: Open the print cartridge door and remove the print cartridge

shreysri_5.gif
 
CAUTION:  To prevent damage to the print cartridge, cover it with a sheet of paper to minimize exposure to direct light.

 

2.With both hands, grasp the paper where it is most visible, including the middle, and then carefully pull the paper straight out of the product.


Figure 2: Remove the jammed paper


shreysri_6.gif


3.Look inside the product for any torn pieces of paper or labels, and then remove them.
4.If any jammed paper remains in the input tray or the output tray, grasp it with both hands and gently remove it.
5.Reinstall the print cartridge, and then close the print cartridge door.


Figure 3: Reinstall print cartridge and close print cartridge door


shreysri_7.gif

 



1.Press the Power switch to turn off the product.
2.Wait 30 seconds, and then press the Power switch to turn on the product.

 

Happy printing.

 

Regards,

Shrey

Jun 02, 2011 | Printers & Copiers

1 Answer

We have a esp 3250 all in one printer. We had a paper jam. We removed the paper jam and now the printer is telling us that there is still a paper jam. Please tell me what to do next. Thank you.


Reset the printer:

  1. Turn off your printer.
  2. Wait 30 seconds.
  3. Remove all paper from the paper input tray(s).
  4. Make sure the paper output tray are open and free of any paper.
  5. Turn on your printer

Clear paper jam:

  1. Open the paper tray and remove any paper.
  2. Remove any foreign objects.
    autourg01093003id2991643
  3. Remove the cleanout assembly from the rear cleanout area:
    • Gently press and hold the tab on the left side of the cleanout assembly.
    • Carefully pivot the left side of the cleanout assembly toward you to remove it.
      p310_0036aa.jpg
  4. Check the inside of your printer for a paper jam. If necessary, slowly pull the jammed paper from your printer.
  5. If paper is not visible, check your printer for foreign objects, such as paper clips or staples. If necessary, carefully remove the foreign objects from your printer.
  6. Check under the printer for obstructions. Remove any debris. If necessary, relocate the printer to a flat, hard surface.

    IMPORTANT: If the cleanout assembly is not installed and seated correctly, paper jam or paper tray empty errors may occur.

  7. Install the cleanout assembly:
    a. Insert the right side of the cleanout assembly into the back of the printer so that the tabs fit into the slots on the right side of the cleanout area.
    b. Rotate the left side of the cleanout assembly until the latch snaps into place.
    c. Pull on the cleanout assembly to insure that it is seated.
    cleanout_ay_install.jpg
  8. Go to Upgrading all-in-one printer with latest firmware and follow the instructions to download the latest firmware version.
  9. Open the printer access door.
  10. Remove any debris or obstructions.
    autourg01093007id2994051
  11. Connect:
    • any cables that were disconnected
    • Power cord
  12. Wait 30 seconds, then turn on the printer.


hope this helps

Dec 04, 2010 | Kodak ESP9 All-in-One w/USB Cable & 4x6...

2 Answers

I'm getting Jam at Reg Roll on my Phaser 6180, and I think there may be a bit of paper in the paper path, but i can't see it. The machine says Open Door A, which I've done a few times, but it isn't...


Had exactly the same problem... today actually.

Found the solution with another model's manual - I removed the paper from the top, but hadn't realised there was a jam in the paper tray. It was only when pulling it out completely that I found it as below...

Jam at Registration Roller

1. Remove Tray 2 completely.

2. Clear the jammed paper from the printer's

intake slot.

3. Re-insert Tray 2.

4. Open front door A.

5. Remove jammed paper if present.
6. Close front door A

Nov 23, 2010 | Xerox Phaser 6180N Laser Printer

4 Answers

All in one printer displays clear paper jam then press ok, but no paper jam can be found on printer. hp photosmart c5380 all in one.


There are a number of things that can cause a carriage jam. To prevent it from recurring, one should keep in mind a number of things. Always ensure that the paper tray is not overloaded as this might result in the paper being stuck inside. Also the paper being used should be as per the manufacturer's recommendations. Turn off the printer when removing bits of paper. If there is a broken gear, do not repair it yourself. Call an expert HP technician to mend it.

Sep 25, 2010 | HP Photosmart C5380 All-In-One Laser...

1 Answer

Paper Jam 13.20 on HP 4015


13.20 PAPER JAM CHECK REAR DOOR


Media stopped in the paper path during power on or when the top door was closed.


Action:

1. Open top cover and remove toner cartridge. Remove all media in the paper path, and then re-install toner then open and close the top cover.

2. Open read door and pinch blue latches on fuser and pull it out. Inspect the sensor flag for correct movement and any paper obstructions in the fuser rollers. Re-install fuser and Confirm rear door closure.

3. Remove tray 2 and confirm paper is not jammed in the pickup area. Confirm paper size adjusters in the tray are correctly set for paper being used. (Do not set back paper stop to ANY)

4. Replace any defective sensors or flags


Hope this helps. Please keep us updated and remember to rate this answer.


TF

May 24, 2010 | HP LaserJet P4015N Printer

3 Answers

My officejet 5610 says "carriage jam. Open Door etc. I can't find a door to the carriage.


Hi!
here are some solutions for your carriage jam error.

1. Clear any jam...remove loose paper.
2.Clear the jam from the back of the printer
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turn off the printer...remove the rear access door..
pull the paper out of the roller and return the rear access door.
3. Clear the paper jam from the front of the printer..while printer is on.. open the carriage access door..
17a3196.gif
disconnect the power cable from the back.. remove the paper output tray.
6638622.jpg
look inside the product..check for torn papers..gently pull out the paper from the roller...return the paper output tray and the carriage access door. plug the power corn and turn on..
4. Make sure the carriages move freely...while the printer is on.. open the carriage access door.
6d0bf70.gif
disconnect the power cord from the back..remove the paper output tray...look inside if the carriage is stuck and if there is no papers or object that restrict the carriage to move..return the output tray.. return the carriage access door...
And lastly after doing this steps try to reset the printer and try to print..

To reset the printer....press the power button to turn on the printer..disconnect the power cord from the product..disconnect the power cord from the wall outlet.. wait for 15 seconds.. plug the power cord to the wall socket....plug the power cord at the back of the printer.. press the power on of the printer.. try to print the test page...


Good luck! hope this solve the problem

Much appreciated if you rate this help.. thanks























May 23, 2010 | HP Officejet 5610 All-In-One InkJet...

1 Answer

How do I clear a piece of paper jammed in my Kodak ESP5 All in one printer


1 Lift the output tray.
2 Open the paper trays and remove any paper.
3 Turn OFF your printer.
4 Wait 30 seconds, and then disconnect the following from the back of your printer: USB cable, Ethernet cable, Fax cable, AC power cord.

CAUTION: Do not use force when removing the paper from the printer.
5 Check inside the cleanout area for a paper jam. If necessary, remove any paper or debris.
6 If paper is not visible, check the printer for foreign objects, such as paper clips or staples. If necessary, carefully remove the foreign objects from your printer.
7 Open the printer access door.
8 Remove any foreign objects from the printhead access area, and then close the printer access door.
9 Connect the following to the back of your printer: USB cable, Ethernet cable, Fax cable, AC power cord.
10 Wait 30 seconds, and then turn ON the printer.
11 Squeeze and move the paper-width guide on the paper tray to the left.
12 Load the paper into the upper paper tray.
13 Squeeze and move the paper-width guide to the right until it touches the paper.
14 Close the paper tray.

Best of Luck
saj

Nov 02, 2009 | Kodak ESP 5 Printer

1 Answer

Paper jams using nextech premium photo pape gloss finish


  1. Before you do anything else, turn the printer off and on by following these steps:
    1. Turn off the printer by pressing the Power button.
    2. If the optional HP Photosmart Internal Battery is not installed in the printer, unplug the printer power cord. Wait about 10 seconds, then plug the power cord back in.
    3. If the optional HP Photosmart Internal Battery is installed in the printer, unplug the printer power cord, if it is plugged in. Open the battery compartment cover and remove the battery. Wait about 10 seconds, then reinstall the battery. If desired, plug in the power cord.
    4. Turn on the printer. The printer checks for paper in the paper path and will automatically eject the jammed paper. Press OK to continue.
    If the error still occurs, go on to the next step.
  2. If the paper came part way through the front of the printer, gently pull the paper towards you to remove it.
  3. If the paper did not come part way through the front of the printer, try removing it from the back of the printer:
    1. Remove the paper from the In tray, then push in the catches to release the in tray. Figure 1: In tray catches c00256377.jpg
    2. Open the In tray to a horizontal position.
    3. Gently pull the jammed paper to remove it from the back of the printer.
    4. Before you lift the In tray to close it, make sure it is pushed all the way to the right on its hinges. Figure 2: Pushing the tray to the right before closing c00256378.jpg
    5. Lift the In tray up until it snaps back into paper-loading position.
  4. Open and close the pen door on the front of the printer to make sure it is securely latched. Figure 3: Opening and closing the pen door c00269435.gif
How to avoid paper jams
  • Make sure that the cartridge door on the front of the printer is securely closed.
  • If you experience paper jams while printing, try loading one sheet of photo paper at a time. Insert the paper as far as it will go into the In tray.
  • Do not add paper while the unit is printing.
  • Do not use paper that is too thin, too slick, or that stretches.
  • Do not use torn or creased paper. Paper that has been printed previously may cause jams.

Aug 04, 2009 | HP Photosmart 375 InkJet Printer

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