Question about Avaya Corded Phone avaparp18d

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Voice Mailbox Avaya 18D ACS6.0 bought 2003. Last week people dialing into our office would try to go to our vmbox and get "Invalid Entry" Checked our messages, and the recordings are there. Avaya wants $2400.00 for an answer - they should be ashamed!! Can you help??

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  • laurie649 Sep 23, 2008

    Our password has always been 1234 - not trying to correct you, but at this point not sure if something that simple is the problem. And if not what exactly do you mean by "selector codes"??

  • Carl Navarro
    Carl Navarro May 11, 2010

    The problem is 1234 is a password, but so is 4321, as in 994321. It's the access to the administrator's mailbox and that's what sets up the voicemail. Anybody with a Partner Mail or a reason to mess with your Partner mail knows that password.



    As far as 1234, you should be ashamed. I'm pretty sure all the manuals tell you about voice mail security.







  • Carl Navarro
    Carl Navarro May 11, 2010

    Did you ever change the password away from 4321?



    Grab your manual and start the learning curve. If all of them have "invalid entry" I guess the selector codes are corrupt.



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1 Answer

Then confusion sets in. Are you trying to enter the 2 digit extension number from the Auto Attendant, and getting "invalid entry"???

Or are you entering the extension number, but getting "Invalid Entry", when entering the password???

If it is the password and happening on all the mailboxes, then the hard drive is going or gone.

If it is the Auto Attendant, htne the selector codes are messed up.

Posted on May 08, 2009

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