Question about HP Officejet 5610 All-In-One InkJet Printer

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New Hp Officejet 5610 All-in-one - Printing?

Hi,
I have tried to install via disc (copy) and via web for the driver. Finally it seems to be in the Printers section. I am showing 2 printers a 5600 series icon and a 5610 icon. This is the one with the default ticked.

If I try to print nothing happens, it goes into the queue but doesn't print. I hav done a self test on the machine - all fine, I have changed the cables twice, I have done the diagnostic via HP (read the 5600 series) but said everything was fine and printed a test.

When I try and print..nothing!

If I hit the setup key on the printer.. it says there is no computer connection...any ideas anyone?

Thanks

Michelle

Posted by on

  • Shelleydib Sep 28, 2008

    HI, am using Windos Xp.



  • msmaniac May 11, 2010

    Would you please confirm the Operating system that you are using as the troubleshooting would be different for both.



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You may have a couple of problems. First, you say you have more than one icon in your Printers dialog box for 5600 series printers. My guess is that you installed two different drivers, one for the 5600 and one for the 5610.

Try deleting the 5600 printer icon and making the 5610 the default printer. Run the test print again to verify it works, then open a Word document and see if you can print that.

This brings me to the second issue; what exactly are you trying to print? The issue in this case, may not be the printer but an issue with the document. Some documents have a security feature that prevents printing. Try different documents (Word, Excel, etc...) and see if the problem is across the board. Post the results here.

Thanks.

Posted on Sep 30, 2008

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Posted on Jan 02, 2017

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