Question about Creative Labs Zen Digital Media Player

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Rebuilding Okay. My friend bought a brand new Zen 2GB and wanted me to put some mp3s on it. Well instead of putting mp3 files, I put wma files. When I tried to delete all of them and replace them with mp3s it froze. So I pushed the reset button. I turned it on again and it went to a screen that says "Rebuilding". No matter how long I let the player sit there and "rebuild", all it does is sit there at halfway and does nothing. How can I solve this problem?

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You need to use the Recovery Tool from Creative's website at support.creative.com

Creative Zen
Try another PC or another USB port
Make sure the hold/lock is not engaged
Reset
Check for firmware update on Creative's website
Get Recovery Tool from Creative
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If all else fails, check with this guy:
http://www.mycreativefansite.com/2007/05/myzenchecker-tools-guide-to-problem.html
Creative Zen – Formatting
Step by step instructions for formatting a player
1. Detach the player from the PC if it is connected, and turn off the player.
2. Press and hold the Play button while powering on the player.
3. When the player displays the Creative logo, release the Play button
4. Select Format (All) and select Yes to format the player.
5. After the player has finished formatting, select Reboot.
6. Re-transfer the tracks to the player.
-Tha Mp3 Doctor

Posted on Sep 27, 2008

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