Question about Tomtom GO 910

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Response to picture.

Hi, I looked at it everything still works properly. I went back and deleted some of the voices I put on from the tomtom website. did a soft rest and tried charging it again on the new charger and it charged this time. I also cleaned the contacts as well. Today I hooked up the car mount to it and wouldn't charge so it must be a worn out car mount. maybe contacts are damaged on them. I probably did bend something because I disconected the tomtom from mount without using the button on the front. I was nevertold to use that button. I didn't see anything about that until I was searching thrrough my stuff to call tomtom and saw a poster and it showed a picture of it. I've had for a few years now. Had no problems until I downloaded those voices. So not sure if its the contacts or corput files. Probably the first.

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Hi again ,

Well it looks like your'e an investigative type of guy and you digging around is getting to the bottom of your problems. I think you are very much on track and narrowing the possibilities and your last sentence brings out down to just 2 possibilities . I think logic is telling you that downloading voices won't cause a charging problem . I agree , voices can cause wierd things to happen software wise and I know this becuase I ahve seen it several times myself. Especially where it makes the screen look damaged. I had a tomtom one V2 here that ended up with a green only screen with black lines down it and that turned out to be a corrupted celebrity voice file. I never found out which voice it was but just deleted all the celebrity voices and hey presto the screen came back to normal.
Anyway , back to your problems. I see no logical connection between downloading voices and a charging issue . The battery charges by physical connection and regulation through electronic components and also becuase it charges the battery even whilst the TomTom is switched off then we can be confident that any software has no influence on battery charging. This tells us that out of the 2 possibilities you have narrowed it down to it must be a "contact" issue. Also because you wasn't aware of the release button you were actually disenguaging the TomTom from it's mount incorrectly. So, to sum up : .... we have .... 1/ cause ..... 2/ symptoms ...... 3/ cure ... = new car mount required.

Well done.


best regards

Posted on Sep 23, 2008

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Hi there

As the TomTom is making beeping sounds, its a good indication that its not a hardware fault, it sounds to me its a software issue.

What you could do is try to reinstall the voices on your device. To do this, follow these steps:-

I presume you have TomTom Home installed already, if not you can download it from
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